Manager, Membership and Digital Giving

92nd Street Young Men's and Young Women's Hebrew Associatio; New York (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

92NY seeks a driven fundraiser to grow membership and patron donations through direct mail and digital giving. The role emphasizes project management, data-driven decision making, and collaboration with program partners to expand fundraising across the institution.

The Development team coordinates campaigns, donor stewardship, and CRM data pulls while mentoring the Senior Associate, Membership and Digital Giving. Bachelor’s degree and 5+ years of fundraising required.

Qualifications

• Bachelor's Degree.
• 5+ years of fundraising experience, preferably in a cultural and/or NYC arts institution.
• Experience overseeing and building membership programs.
• Experience in online giving and social media.
• Entrepreneurial approach to fundraising, projects and assignments.
• A proven, successful record of achieving fundraising goals.
• Exceptional project management experience, with ability to manage busy schedules with multiple deadlines.
• Strong knowledge in donor databases and digital giving software, especially Salesforce, Tessitura, Donate2, Salesforce Marketing Cloud and Traction Rec.

Responsibilities

• Drive fundraising strategy and growth for membership and patron groups, direct mail and digital giving programs.
• Develop and direct comprehensive digital and direct mail campaigns for fundraising, engagement and stewardship to meet annual goals.
• Collaborate across the entire development team to ensure accurate, timely, and cohesive execution of all campaigns.
• Oversee donor acquisition, renewals and special appeals for current and new membership and patron programs, including developing and tracking strategy, producing communication plans and schedules, briefing and editing copy for communications packages, being a lead contact to marketing and CRM teams to determine schedule and execution of mailings, supervising internal and external vendors, developing targeted mailing lists, and evaluating effectiveness of appeals.
• Oversee digital membership cards, serving as lead contact to vendors, ensuring accurate setup, distribution, and troubleshooting for members.
• Consistently evaluate and seek new giving channels in all aspects of giving by planning solicitations and acquisition strategies around 92NY’s diverse audiences and programs throughout the year.
• Manage and motivate the Senior Associate, Membership and Digital Giving position.
• Work with the Development Major Gift Officers and program center directors to solicit prospects from program areas for upgrades and major gifts.
• Implement social media strategy in conjunction with fundraising campaigns when appropriate.
• Serve as the point person for the Development and Marketing CRMs as it relates to data pulls for solicitations and emails.
• Monitor performance of digital campaigns and identify areas for improvement in timing, functionality and results tracking.
• Create and monitor the expense and revenue budget for membership and digital giving.
• Regularly review membership benefits and ensure they are appropriately and promptly delivered to members.
• Track performance metrics to measure ROI of campaigns; prepare and distribute campaign briefs and reports to management.
• Other duties and tasks as they relate to this position’s role within 92NY.

Skills

Fundraising experience

Project management

Leadership

CRM databases

Digital giving

Communication

Education

Bachelor's degree

Tools

Salesforce

Tessitura

Donate2

Salesforce Marketing Cloud

Traction Rec

Job description

Job Summary

The Development team at 92NY is seeking a highly motivated individual to drive membership and patron donations through direct mail, digital giving and other means. The ideal candidate is a proactive self-starter with strong project management skills, a data-driven mindset, and a desire to advance their experience in non-profit membership, direct mail and digital giving.

The Development team is a dynamic group of highly skilled, goal focused professionals who consistently achieve fundraising success by collaborating with program partners to inspire support across the institution in creative and unique ways. This role plays a crucial part in supporting different areas of the team, helping to reach diverse audiences and drive engagement.

92NY is an iconic New York institution that has proudly expanded its programmatic reach worldwide since 2020. As New York’s global center for culture, connection, and enrichment, we harness the power of arts, ideas, and Jewish values to enrich, enlighten, and repair the world. Join our team of highly innovative, creative, and inspiring individuals!

Job Responsibilities Include

• Drive fundraising strategy and growth for membership and patron groups, direct mail and digital giving programs.
• Develop and direct comprehensive digital and direct mail campaigns for fundraising, engagement and stewardship to meet annual goals.
• Collaborate across the entire development team to ensure the accurate, timely, and cohesive execution of all campaigns.
• Oversee donor acquisition, renewals and special appeals for the current and new membership and patron programs, including developing and tracking strategy, producing communication plans and schedules, briefing and editing copy for communications packages, being a lead contact to the marketing and CRM teams to determine schedule and execution of mailings, supervising internal and external vendors, developing targeted mailing lists, and evaluating effectiveness of appeals.
• Oversee digital membership cards, serving as lead contact to vendors, ensuring accurate setup, distribution, and troubleshooting for members.
• Consistently evaluate and seek new giving channels in all aspects of giving by planning solicitations and acquisition strategies around 92NY’s diverse audiences and programs throughout the year.
• Manage and motivate the Senior Associate, Membership and Digital Giving position.
• Work with the Development Major Gift Officers and program center directors to solicit prospects from program areas for upgrades and major gifts.
• Implement social media strategy in conjunction with fundraising campaigns when appropriate.
• Serve as the point person for the Development and Marketing CRMs as it relates to data pulls for solicitations and emails.
• Monitor performance of digital campaigns and identify areas for improvement in timing, functionality and results tracking.
• Create and monitor the expense and revenue budget for membership and digital giving.
• Regularly review membership benefits and ensure they are appropriately and promptly delivered to members.
• Track performance metrics to measure ROI of campaigns; prepare and distribute campaign briefs and reports to management.
• Other duties and tasks as they relate to this position’s role within 92NY.

Experience, Education, & Skills Desired

• Bachelor's Degree.
• 5+ years of fundraising experience, preferably in a cultural and/or NYC arts institution.
• Experience overseeing and building membership programs.
• Experience in online giving and social media.
• Entrepreneurial approach to fundraising, projects and assignments.
• A proven, successful record of achieving fundraising goals.
• Exceptional project management experience, with ability to manage busy schedules with multiple deadlines.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
• Strong leadership and interpersonal skills within staff culture and ability to work positively in a flexible team environment with staff, vendors, donors and various stakeholders.
• Supervision experience a plus.
• Strong knowledge in donor databases and digital giving software, especially Salesforce, Tessitura, Donate2, Salesforce Marketing Cloud and Traction Rec.
• Familiarity with CRM, social media and direct mail strategies highly desirable.
• Detail oriented with excellent writing and proofreading skills, and the ability to express different points of view and subject matter.
• Willingness and desire to attend evening/weekend programming activities to cultivate/steward key donors and prospects.
• Strong proficiency in Microsoft Word and Excel required.

Work Environment & Requirements

40 hours/week.

This position is currently approved to utilize a hybrid working model which is subject to change.

Compensation Range

$75,000 - $90,000

The actual compensation offered will be based on a number of factors including, but not limited to, the qualifications of the applicant, years of relevant experience, level of education attained, and certifications or other professional licenses held.