Membership Manager

OneLife; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Discounts on training and apparel

Employee referral bonus

In-house Certification & Continuing Ed

Health, dental, vision, life insurance

Job summary

OneLife Fitness in Frederick, MD is seeking an energetic Membership Manager to lead the member experience at our club. You will build relationships, guide onboarding, and drive monthly membership goals while overseeing day-to-day operations and delivering the Ultimate Fitness Experience.

Responsibilities include tours, converting prospects, maintaining CRM records, supporting club marketing, and ensuring high service standards.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Lead member experience and drive membership enrollment.
• Provide club tours and convert prospects.
• Manage onboarding and member progress.
• Recruit, convert, and retain members to hit monthly goals.
• Maintain CRM with leads, appointments, referrals.
• Oversee day-to-day club operations and member service standards.
• Support club marketing and local lead generation.

Skills

Sales experience

People management

CRM experience

Communication

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

CRM systems

Job description

Join our energetic club team and lead the member experience! As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering the Ultimate Fitness Experience.

What you'll do:

• You'll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they're making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

What we're looking for:

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Why you'll love it

• Be part of a fun, fast-paced team dedicated to member success
• Opportunities to grow into leadership roles across our expanding club network

Benefits & Perks:

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities