Membership Information Specialist

Asset Management & Association Services; Sandy Springs (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Asset Management & Association Services seeks a Membership/Information Specialist to manage member records, process applications and renewals, and provide responsive service to REALTORS® associations across AMAS-managed groups.

You will maintain databases, coordinate onboarding, and support events while collaborating with the Membership Manager and education staff to promote accurate, confidential member information and efficient operations.

Qualifications

• Minimum three years of professional office or membership administration experience.
• Associate degree preferred; equivalent relevant experience considered.
• Strong written and verbal communication, organization, accuracy, discretion, and problem-solving skills.
• RAMCO experience preferred; ability to learn RAMCO and other systems.
• Proficiency with Google Workspace; ability to learn RAMCO and other systems.

Responsibilities

• Process new membership applications, transfers, renewals, terminations, and dues.
• Maintain accurate member records in RAMCO and designated systems.
• Identify duplicates and data discrepancies; escalate when needed.
• Respond to member inquiries by phone, email, and in person.
• Assist with orientation, onboarding, and program/event registrations.
• Prepare routine membership reports and monitor status changes.
• Provide front-office support and cross-train across associations.

Skills

Communication

Organization

Attention to detail

Discretion

Problem-solving

Education

Associate degree preferred

Tools

RAMCO

Google Workspace

Job description

Position Summary

The Membership / Information Specialist provides membership administration, operational assistance, and responsive customer service for AMAS and its managed REALTOR® associations. The position processes membership applications and renewals, maintains accurate member records, supports onboarding and orientation, responds to member inquiries, and collaborates with the Membership Manager, Association Executives, education staff, and other AMAS departments. The role also provides front-office coverage as needed and promotes professionalism, integrity, and trust.

Membership Administration & Database Management

• Process new membership applications, transfers, reinstatements, renewals, and terminations according to applicable association procedures.
• Maintain accurate member records in RAMCO and other designated systems, including affiliations, contact details, classifications, and license information.
• Identify and resolve duplicate records, missing information, and data discrepancies; escalated exceptions when appropriate.
• Process dues and payments; coordinate with Accounting on discrepancies and reconciliation questions.
• Support membership reporting, audits, and data verification.

Member Services & Engagement

• Respond promptly and professionally to member inquiries by telephone, email, and in person.
• Explain membership requirements, benefits, dues, association services, and available resources.
• Assist members with registration for programs, events, and educational opportunities.
• Identify recurring member concerns and refer unresolved issues to the Membership Manager; support retention outreach as assigned.
• Provide consistent service across assigned AMAS-managed associations.

New Member Onboarding & Orientation

• Assist with orientation scheduling, registration, attendance, and completion records.
• Communicate orientation requirements and instructions to new members.
• Coordinate with education staff to verify required course and orientation completion.
• Help maintain orientation materials and member resources; provide event-day support as assigned.

Reporting, Compliance & Process Improvement

• Prepare and verify routine membership reports for internal management and association leadership as assigned.
• Monitor membership status changes and support compliance with applicable association procedures and reporting requirements.
• Protect confidential member and payment information; flag recurring data or process issues for improvement.

Departmental, Event & Front Office Support

• Support assigned association projects, member communications, meetings, and on-site registration.
• Coordinate with Association Executives, Membership, Accounting, and education teams on member needs.
• Maintain awareness of upcoming association and school activities using shared calendars and internal communications.
• Provide backup telephone and reception coverage; greet members, students, tenants, and visitors courteously.
• Cross-train on membership workflows across assigned associations and provide coverage during absences or peak periods.

Qualifications & Experience

• At least three years of professional office, customer service, or membership administration experience.
• Associate degree preferred; equivalent relevant experience considered.
• Strong written and verbal communication, organization, accuracy, discretion, and problem-solving skills.
• Proficiency with Google Workspace; ability to learn RAMCO and other association systems (RAMCO experience preferred).
• Ability to manage competing priorities and collaborate across departments.
• REALTOR® association or real estate industry experience preferred.

Performance Expectations

• Accurate, timely membership transactions and database updates.
• Responsive, professional member service and appropriate issue escalation.
• Reliable completion of assigned reporting, orientation, and departmental tasks.
• Effective teamwork, cross-training, and adherence to established procedures.

Employment & Benefits

Full-time position. Benefits are subject to AMAS eligibility requirements and governing plan documents and may include medical, dental, disability, life insurance, retirement, paid time off, and holidays.

This job description describes principal duties and may be revised based on organizational needs. It is not a contract of employment.