Membership & Guest Services Trainee

YMCA of the Suncoast; Florida; On-site; USD 21,000 - 22,000; Full time

Job summary

The YMCA of the Suncoast is seeking a friendly, enthusiastic member services trainee to join our membership team. You will welcome members, guests, and program participants, answer questions, process memberships and program registrations, and promote YMCA memberships and services.

Under the direction of the Membership Director, you will work toward completing the Member Specialist I training within 60 days, focusing on member engagement, sales, program registrations, and administrative support

Qualifications

• Must be at least 17 years old.
• High school diploma or equivalent required.
• At least one year of customer service experience required.
• College degree in marketing or communications preferred.
• General knowledge of the YMCA movement preferred.
• CPR, AED, and First Aid certification preferred.

Responsibilities

• Greet members, guests, and prospective members and create an inclusive environment.
• Build relationships, learn members' names, encourage connections, and thank members for choosing the YMCA.
• Explain memberships, programs, services, and membership options.
• Process memberships, payments, receipts, and program registrations in the Active system.
• Create member photo identification cards.
• Conduct facility tours and assist with wellness center orientation reservations.
• Respond to telephone inquiries and assist members with program questions.
• Maintain accurate records and file required paperwork.
• Participate in member appreciation, engagement, and retention activities.
• Assist with the annual membership data audit and other administrative duties.
• Maintain organized supplies, clean facilities, and properly cared-for equipment.
• Report suspicious activity or conduct that may violate YMCA policies.

Skills

Communication

Customer service

Interpersonal skills

Typing 30 wpm

Data entry

Organization

Education

High school diploma or equivalent

College degree in marketing or communications (preferred)

CPR/First Aid/ AED certification (preferred)

Tools

Microsoft Office

Job description

The YMCA of the Suncoast is seeking a friendly, enthusiastic member services trainee to join our membership team. You will welcome members, guests, and program participants, answer questions, process memberships and program registrations, and promote YMCA memberships and services.

Under the direction of the Membership Director, you will work toward completing the Member Specialist I training within 60 days, focusing on member engagement, sales, program registrations, and administrative support