Member Engagement Trainee — Path to Membership Specialist

YMCA of the Suncoast; Spring Hill (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

The YMCA of the Suncoast in Hernando County is seeking a friendly, enthusiastic Membership Trainee to join the team. You will greet members, process transactions, conduct tours, and promote YMCA memberships and programs.

Under supervision, the trainee will work toward completing all requirements of the Member Specialist I position within 60 days of hire, focusing on engagement, sales, registration, and member satisfaction.

Qualifications

• Must be at least 17 years of age.
• High school diploma or equivalent required.
• At least one year of customer service experience required.
• College degree in marketing or communications preferred.

Responsibilities

• Greet members and guests warmly and create an inclusive environment.
• Explain memberships, programs, and services.
• Process memberships, payments, and program registrations in the Active system.
• Create member ID cards and conduct facility tours.
• Assist with wellness centre orientation and respond to inquiries.

Skills

Customer service

Microsoft Office

Typing 30 wpm

Communication

Detail oriented

Education

High school diploma or equivalent

Marketing or communications degree preferred

Tools

Microsoft Office

Job description

The YMCA of the Suncoast in Hernando County is seeking a friendly, enthusiastic Membership Trainee to join the team. You will greet members, process transactions, conduct tours, and promote YMCA memberships and programs.

Under supervision, the trainee will work toward completing all requirements of the Member Specialist I position within 60 days of hire, focusing on engagement, sales, registration, and member satisfaction.