Membership Engagement Trainee

YMCA of the Suncoast; Florida; On-site; USD 21,000 - 22,000; Full time

Job summary

The YMCA of the Suncoast is seeking a friendly, enthusiastic Membership Trainee to join our membership team. You will help members, guests, and program participants by answering questions, processing transactions, and promoting YMCA memberships, programs, and services.

Under the direction of the Membership Director/Coordinator, the trainee can work toward completing all requirements of the Member Specialist I position within 60 days of hire.

Qualifications

• Must be at least 17 years of age.
• High school diploma or equivalent required.
• At least one year of customer service experience required.
• College degree in marketing or communications preferred.
• General knowledge of the YMCA as a local, national, and international movement preferred.
• CPR, AED, and First Aid certification preferred.

Responsibilities

• Greet members, guests, and prospective members warmly and create an inclusive environment.
• Explain memberships, programs, services, and membership options.
• Process memberships, payments, receipts, and program registrations in the Active system.
• Create member photo identification cards.
• Conduct facility tours, follow up with prospective members, and assist with wellness center orientation reservations.
• Respond to telephone inquiries and assist members with program questions.
• Maintain accurate records and file required paperwork.
• Participate in member appreciation, engagement, and retention activities.
• Assist with the annual membership data audit and other administrative duties.
• Maintain organized supplies, clean facilities, and properly cared-for equipment.
• Report suspicious activity, potential child abuse, or conduct that may violate YMCA policies or the code of conduct.

Skills

Communication

Data entry

Typing 30 wpm

Organization

Professionalism

Education

High school diploma

Marketing/communications degree

CPR/AED/First Aid

Tools

Microsoft Office

Job description

The YMCA of the Suncoast is seeking a friendly, enthusiastic Membership Trainee to join our membership team. You will help members, guests, and program participants by answering questions, processing transactions, and promoting YMCA memberships, programs, and services.

Under the direction of the Membership Director/Coordinator, the trainee can work toward completing all requirements of the Member Specialist I position within 60 days of hire.