Membership Trainee: Path to Member Specialist

YMCA of the Suncoast; Spring Hill (FL); On-site; USD 19,768 - 20,801; Part time

Job summary

A community-focused service organization in Spring Hill seeks a Member Services Representative to deliver exceptional customer service and enhance membership engagement. The ideal candidate will assist with membership inquiries, conduct facility tours, and handle administrative duties, all while maintaining a welcoming environment. Applicants should possess strong communication skills and a high school diploma, with an emphasis on customer service experience. This role requires completion of specific YMCA training within the first 60 days of hire.

Qualifications

• Must be a minimum of 17 years of age and have previous customer service experience.
• Must complete various YMCA trainings upon hire.
• First Aid certification preferred.

Responsibilities

• Deliver exceptional customer service to members and guests.
• Conduct tours and assist with requests for membership changes.
• Complete all requirements of Member Specialist I position within 60 days.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Microsoft Office proficiency

Education

High school graduate or equivalent

College degree in Marketing or Communications (preferred)

Tools

Personal computer knowledge

Data entry knowledge

Job description

A community-focused service organization in Spring Hill seeks a Member Services Representative to deliver exceptional customer service and enhance membership engagement. The ideal candidate will assist with membership inquiries, conduct facility tours, and handle administrative duties, all while maintaining a welcoming environment. Applicants should possess strong communication skills and a high school diploma, with an emphasis on customer service experience. This role requires completion of specific YMCA training within the first 60 days of hire.