Membership Growth & Sales Lead

Skilz for Kids; Wilmington (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid training and ongoing development

Opportunity for advancement

Employee discounts

Bonus opportunities

Flexible schedule

Job summary

KidStrong Wilmington is hiring a full-time Membership Sales & Customer Experience Lead to drive growth and deliver an exceptional member experience for families. This role blends sales, relationship building, and operations, requiring proactive outreach, trial-class scheduling, and the ability to close memberships while maintaining a welcoming center.

Starting pay is up to $17+/hour plus commissions and bonuses, with 32–40 hours per week and opportunities for advancement in a fast-paced,

Qualifications

• Excellent communication and interpersonal skills.
• Proactive, dependable, organized, and self-motivated.
• Genuinely enjoys working with children and families.

Responsibilities

• Proactively follow up with prospective families through calls and texts.
• Schedule trial classes and build rapport with families before they arrive.
• Create an exceptional trial experience and confidently ask for the sale.
• Consistently follow up with families who don't enroll immediately.
• Work toward individual and center sales/conversion goals.
• Welcome families with genuine enthusiasm and professionalism.
• Build relationships with our members, kids, and families.
• Learn names, celebrate milestones, and make families feel recognized and valued.
• Anticipate needs, solve problems, and look for opportunities to go above and beyond.
• Help create the positive, high-energy experience KidStrong is known for.
• Stay ahead of administrative tasks, member requests, and follow-ups.
• Learn and confidently use our technology and member-management systems.
• Help maintain a clean, organized, professional center.
• Support events, promotions, and special projects.

Skills

Excellent communication and people-sk7

Proactive, dependable, organized, self

Genuinely enjoys working with children

Job description

KidStrong Wilmington is hiring a full-time Membership Sales & Customer Experience Lead to drive growth and deliver an exceptional member experience for families. This role blends sales, relationship building, and operations, requiring proactive outreach, trial-class scheduling, and the ability to close memberships while maintaining a welcoming center.

Starting pay is up to $17+/hour plus commissions and bonuses, with 32–40 hours per week and opportunities for advancement in a fast-paced,