Membership Growth & Family Experience Specialist

KidStrong Wilmington; Wilmington (NC); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Free uniforms

Paid training and ongoing development

Job summary

KidStrong Wilmington is seeking a part-time Membership Sales & Operations Associate to connect with families, convert leads into memberships, and keep a busy center running smoothly. The role blends sales, customer service, and operations, with opportunities to advance and earn bonuses based on performance.

You’ll be proactive, tech-savvy, and comfortable working with children and families in a fast-paced environment.

Qualifications

• Passion for working with children is non-negotiable.
• Excellent communication and interpersonal skills.
• Comfortable talking with parents and confidently asking for the sale.
• Strong customer service mindset.
• Ability to multitask in a fast-paced environment.
• Reliable, organized, and detail-oriented.
• Comfortable learning new technology and systems quickly.
• CPR certification preferred (or willingness to obtain within 90 days).

Responsibilities

• Welcome every family with enthusiasm and professionalism.
• Build strong relationships with members and their families.
• Deliver outstanding customer service and create a welcoming environment.
• Support our coaches and leadership team throughout the day.
• Follow up with prospective families through phone calls and text messages.
• Schedule trial classes and answer questions about our program.
• Help families choose the membership that's right for them.
• Become a Trial Champion by creating an amazing trial experience and confidently enrolling new members.
• Support member retention by building relationships and providing excellent service.
• Assist with administrative tasks and member requests.
• Maintain a clean, organized, and welcoming center.
• Support daily, weekly, and monthly cleaning responsibilities.
• Assist with center events, promotions, and special projects.
• Jump in wherever needed to support the team.

Skills

High-energy

Outgoing

Organization

Sales experience

Lead follow-up

Customer service

CRM experience

Phone outreach

Tech-savvy

Tools

CRM systems

Lead management tools

Job description

KidStrong Wilmington is seeking a part-time Membership Sales & Operations Associate to connect with families, convert leads into memberships, and keep a busy center running smoothly. The role blends sales, customer service, and operations, with opportunities to advance and earn bonuses based on performance.

You’ll be proactive, tech-savvy, and comfortable working with children and families in a fast-paced environment.