Membership Sales & Customer Experience Lead

KidStrong Wilmington; Wilmington (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Job summary

KidStrong Wilmington is seeking a full-time Sales & Member Experience Specialist to lead membership growth and deliver an exceptional family experience. You will own proactive outreach, trial scheduling, and relationship-building with current and prospective families to convert leads into memberships.

The role emphasizes ownership, high energy, and the ability to manage multiple tasks while supporting a busy center.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in membership sales, boutique fitness, hospitality, inside sales, or high-touch customer-facing environments is preferred.
• Ability to multitask and prioritize in a fast-paced setting.
• Willingness to learn new technology quickly and use member-management systems.

Responsibilities

• Proactively follow up with prospective families via calls and texts.
• Schedule trial classes and build rapport before arrival.
• Confidently ask for the sale and drive conversions toward memberships.
• Follow up with families who don’t enroll immediately to nurture interest.
• Work toward individual and center sales/conversion goals.

Skills

High-energy

Proactive

Ownership

Sales

Goal oriented

Phone outreach

Build rapport

Customer service

Tech-savvy

Organization

Kids & families

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Membership Sales & Operations Lead - KidStrong

FULL-TIME | 32-40 HOURS/WEEK | Starting up to $17/HR + COMMISSION & BONUSES

Ready to hire immediately for the right person.

Are you high-energy, naturally outgoing, proactive, and the kind of person who notices what needs to be done before someone asks? Do you love connecting with people, thrive on sales goals, and want a position you can truly invest in and grow with?

KidStrong Wilmington is looking for an exceptional full-time Sales & Member Experience Specialist to become a key part of our team.

This is not a traditional front desk or receptionist role. We're looking for someone who takes ownership, genuinely connects with families, stays two steps ahead, follows through without being reminded, and takes pride in helping a busy center operate at a high level.

You’ll play an important role in both the member experience and growth of our center — building relationships with current families, following up with prospective members, converting leads into memberships, supporting retention, solving problems, and making sure every family who walks through our doors has an exceptional experience.

We’re especially interested in someone looking for more than "just a job" — someone who wants to become an important part of a growing business, develop professionally, and take on additional responsibility over time.

What We’re Looking For

This could be a great fit if:

• You're naturally high-energy, warm, and outgoing.
• You're proactive and notice what needs to happen before someone asks.
• You take ownership and follow things through from start to finish.
• You genuinely enjoy sales and get satisfaction from closing.
• You're motivated by goals, commissions, and bonuses.
• You have no problem picking up the phone and calling someone you've never met.
• You're great at building rapport and making people feel welcome.
• You naturally go above and beyond rather than doing the minimum.
• You're organized, tech-savvy, and learn new systems quickly.
• You can juggle a sales call, a family walking in, texts, follow-ups, and other tasks without getting flustered.
• You genuinely love being around kids and families.
• You're looking for a role where you can grow, take on more responsibility, and make a real impact.

This Probably Isn’t the Right Fit If...

• You're primarily looking for a receptionist or traditional front desk position.
• You prefer waiting for customers to approach you rather than proactively reaching out.
• Outbound sales calls or repeatedly following up with leads make you uncomfortable.
• You don't enjoy working toward measurable sales goals.
• You need someone to continuously tell you what to work on next.
• You prefer a slower-paced environment with a predictable task list.
• You're looking for a short-term job rather than somewhere you can invest your energy and grow.

What You’ll Do

Sales & Growth

• Proactively follow up with prospective families through calls and texts.
• Schedule trial classes and build rapport with families before they arrive.
• Create an exceptional trial experience and confidently ask for the sale.
• Consistently follow up with families who don't enroll immediately.
• Work toward individual and center sales/conversion goals.

Member Experience

• Welcome families with genuine enthusiasm and professionalism.
• Build relationships with our members, kids, and families.
• Learn names, celebrate milestones, and make families feel recognized and valued.
• Anticipate needs, solve problems, and look for opportunities to go above and beyond.
• Help create the positive, high-energy experience KidStrong is known for.

Center Operations

• Stay ahead of administrative tasks, member requests, and follow-ups.
• Learn and confidently use our technology and member-management systems.
• Help maintain a clean, organized, professional center.
• Support events, promotions, and special projects.
• See what needs to be done and jump in without waiting to be asked.

Schedule

This is a full-time position averaging approximately 32-40 hours per week.

Because KidStrong serves families outside traditional work and school hours, this is not a Monday-Friday, 9-5 position. The ideal candidate has strong availability and can work a combination of weekday mornings, afternoons/evenings, and at least one weekend day as part of their regular schedule.

Typical shifts may include:

• Weekday mornings: 8:00 AM - 2:00 PM
• Weekday afternoons/evenings: 2:00 PM - 8:00 PM
• Weekends: 8:00 AM - 2:30 PM

Schedules are provided in advance, but some flexibility to support the center when needed is important.

Qualifications

• Excellent communication and interpersonal skills.
• Confident talking with prospective customers and asking for the sale.
• Strong sense of ownership and personal accountability.
• Proactive, dependable, organized, and self-motivated.
• Able to multitask and prioritize in a fast-paced environment.
• Comfortable learning new technology quickly.
• Genuinely enjoys working with children and families.

Experience in membership sales, boutique fitness, hospitality, inside sales, lead follow-up, or another high-touch customer-facing environment is strongly preferred.

What We Offer

• Starting pay up to $17+/hour based on experience and fit
• Membership sales commissions and bonus opportunities
• Approximately 32-40 hours per week
• Paid training and ongoing development
• Opportunity for advancement and increased responsibility
• Employee discounts
• Positive, supportive, high-performing team culture

About KidStrong

KidStrong is a private child development training center focused on building stronger, smarter, and more confident kids from walking age through 11 years old.

Our Member Experience team does much more than work at a front desk. They build relationships, grow our membership, solve problems, support our team, and help create an experience families want to be part of.

If you're looking for a place where you can make an impact, be rewarded for performance, take ownership of your role, and grow professionally, we'd love to meet you.

Compensation: Up to $17+/hour based on experience and fit + membership sales commissions + bonus opportunities

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.