Membership Growth & Retention Specialist

BJ's Wholesale Club; Town of Webster (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k) plan

Employee stock purchase

Job summary

BJ’s Wholesale Club is seeking a front-line membership associate in Webster, NY. The role focuses on promoting BJ’s membership programs, resolving member questions, and processing purchases and pickups with high energy and attention to detail.

The position emphasizes delivering excellent member service, meeting program targets, and maintaining a welcoming, efficient store environment for all members and guests.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Skills

Customer service

Sales experience

Math skills

Computer literacy

POS system

Tools

POS system

Job description

BJ’s Wholesale Club is seeking a front-line membership associate in Webster, NY. The role focuses on promoting BJ’s membership programs, resolving member questions, and processing purchases and pickups with high energy and attention to detail.

The position emphasizes delivering excellent member service, meeting program targets, and maintaining a welcoming, efficient store environment for all members and guests.