Membership Growth & Retention Specialist

LCS Heating & Cooling, LLC; Indianapolis (IN); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

401(k) matching

Training & development

Job summary

LCS Heating & Cooling, LLC in Indianapolis is seeking a high-energy Client & Membership Specialist. This role involves being the voice of the company and driving membership retention through strategic calls and exceptional customer service.

The ideal candidate will be motivated by goals and possess excellent communication skills to engage with current and prospective members effectively. Comprehensive benefits and a competitive pay structure are offered, along with performance bonuses.

Qualifications

• Strong motivator focused on achieving numbers and goals.
• Enjoys high-volume phone communication and proactive outreach.
• Detail-oriented with emphasis on data management and follow-ups.

Responsibilities

• Manage all incoming customer calls and book appointments.
• Own and track membership renewals proactively to prevent expirations.
• Conduct strategic outbound calls for membership campaigns.
• Educate non-members on the value of the maintenance programs.

Skills

Goal-Oriented Energy

Phone Stamina & Grit

Service Titan Savvy

Flawless Grammar & Communication

Resilience

Tools

Service Titan

Job description

LCS Heating & Cooling, LLC in Indianapolis is seeking a high-energy Client & Membership Specialist. This role involves being the voice of the company and driving membership retention through strategic calls and exceptional customer service.

The ideal candidate will be motivated by goals and possess excellent communication skills to engage with current and prospective members effectively. Comprehensive benefits and a competitive pay structure are offered, along with performance bonuses.