Membership Growth & Engagement Manager

The Children's Museum of Indianapolis in; Indianapolis (IN); On-site; USD 65,000 - 80,000; Full time

Job summary

The Children’s Museum of Indianapolis seeks a Museum Membership Manager to drive growth, retention, and revenue through strategic membership programs. You will coordinate cross-functional teams to optimize member experiences, pricing, and communications while tracking metrics and releasing initiatives aligned with institutional goals.

Responsibilities include developing annual plans, executing CRM-driven campaigns, and managing collaterals.

Qualifications

• Bachelor's degree in marketing, communications, business, nonprofit management, or related field.
• Five (5) years of professional experience in membership sales, marketing, or customer engagement, preferably in nonprofit or museum settings.
• Experience with CRM-driven sales strategies and cross-functional collaboration.
• Strong project management and budget oversight capabilities.
• Proficiency with CRM systems, databases, spreadsheets, and related tools.

Responsibilities

• Develop and execute annual membership plans to drive growth, retention, and engagement.
• Lead CRM-driven sales strategies for new member acquisition and renewals.
• Coordinate with analytics, brand strategy, advancement, and front-line teams to improve offerings and sales performance.
• Oversee membership collateral, communications, and campaigns with branding alignment.
• Partner across departments to align membership initiatives with institutional priorities.

Skills

CRM systems

Marketing

Budget management

Project management

Team leadership

Education

Bachelor's degree in marketing, communications, business, nonprofit management

Tools

CRM systems

Databases

Spreadsheets

Project management tools

Web applications

Development software

Job description

The Children’s Museum of Indianapolis seeks a Museum Membership Manager to drive growth, retention, and revenue through strategic membership programs. You will coordinate cross-functional teams to optimize member experiences, pricing, and communications while tracking metrics and releasing initiatives aligned with institutional goals.

Responsibilities include developing annual plans, executing CRM-driven campaigns, and managing collaterals.