Membership Growth & Experience Leader

In-Shape Fitness; Napa (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on all retail items

401(K) savings plan

Medical, dental, vision, and benefit p

Job summary

In-Shape Fitness Napa seeks a Membership Lead to join our club's leadership team. This role drives the club's success through leading sales efforts, delivering exceptional member service, and managing expenses, while overseeing the guest experience from onboarding to retention.

You will partner with the General Manager to hit sales goals, coach staff, ensure cleanliness and safety, support events, and leverage marketing to engage members.

Qualifications

• High School Diploma or GED required, college degree in business, retail or hospitality desired
• Passion for helping others achieve their goals
• Prior supervisory experience in a service industry preferred
• Desired knowledge, experience, and understanding of fitness including equipment, personal training, and group fitness
• Thrive in a fast-paced environment
• Risk Management oriented
• Flexible/positive attitude in meeting and exceeding members' expectations
• Excellent communication skills, work well under pressure and time constraints and displays positive behavior in all member contacts
• Excellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environment
• Attend and participate in required meetings and trainings as needed
• Ability to travel occasionally for company meetings and based on business needs
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills a plus
• CPR/AED certification required within first 30 days of hire

Responsibilities

• Drive sales targets and lead tours
• Capitalize on upselling opportunities to drive ancillary revenue
• Conduct regular sales training with team members
• Collaborate with General Manager to set and achieve sales goals
• Create a sales-oriented culture prioritizing member experience and retention
• Maintain cleanliness and safety standards
• Support membership events and programming to drive engagement
• Lead club operations to meet member expectations
• Coach and mentor team members to improve sales skills
• Communicate feedback from the team to General Manager
• Assist General Manager with scheduling and coverage needs
• Guide operations in GM/AGM absence
• Assist in achieving financial and operational performance
• Identify positive trends and opportunities
• Ensure efficient club operations supporting sales and satisfaction
• Support marketing initiatives and promos to drive sales and retention
• Leverage social media to engage members and prospects
• Maintain inventory and stock levels
• Cover shifts at Welcome Desk, Custodial, or Kid Zone as needed
• Perform additional duties and responsibilities as assigned

Skills

Leadership

Sales

Customer Service

Communication

Flexibility

Travel readiness

Education

High School Diploma or GED

College degree in business, retail or hospitality desired

Job description

In-Shape Fitness Napa seeks a Membership Lead to join our club's leadership team. This role drives the club's success through leading sales efforts, delivering exceptional member service, and managing expenses, while overseeing the guest experience from onboarding to retention.

You will partner with the General Manager to hit sales goals, coach staff, ensure cleanliness and safety, support events, and leverage marketing to engage members.