Membership Growth Director: Engage Members & Lead Team

YMCA of Central Stark County; Alliance (OH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

85% paid medical, dental and vision

Short and long-term disability

Life insurance 3x salary

Retirement plan 10% Association paid

Paid sick time

Generous vacation

Complimentary membership

Discounted child care and programs

Job summary

The YMCA of Central Stark County in Alliance, OH is hiring a full-time Membership Director who is energetic, mission-driven, and experienced in driving membership sales and retention. The role supervises membership services staff and serves as a primary contact for current and prospective members.

You will lead customer service initiatives, collaborate with community partners, manage the membership budget, and ensure a welcoming, safe environment that reflects the YMCA's values.

Qualifications

• Bachelor's degree in related field or equivalent preferred but not required.
• Two years supervisory experience.
• Relationship driven personality with strong social and communication skills.
• Excellent interpersonal, public relations and written communication skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must understand the basic concepts of a voluntary, non-profit organization, as well as the structure of the YMCA as a partnership of volunteers and staff, and accept a commitment to the YMCA mission.
• Employee must have working knowledge of Microsoft Office Suite.
• Certifications required within first 60 days of hire; CPR and First Aid. This position must have the ability to respond to safety and emergency situations.

Responsibilities

• Implements membership strategies that support recruitment of new members and retention of existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Create and execute a strong on-boarding program for new members.
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed, Reviews and evaluates staff performance.
• Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Coordinates with marketing efforts to maximize enrollments and provide ongoing support to Program Directors and related issues.
• Construct and implement plans that encourage members to try new programs and become involved in the Y community as a committed member rather than just a casual participant.
• Coordinate special events and activities related to member engagement as well as ensure member challenge programs are fully implemented and subscribed to throughout the membership community.
• Develop effective working relationships with service groups, community organizations, and companies, including making presentations.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
• Ensure proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.
• Participate in Annual Support Campaign.
• Establish month, quarterly, and annual goals with supervisor.
• Meet or exceed membership revenue and marketing goals.
• Model behavior consistent with core values.
• Follow systems, practices, and training related to risk management and safety of participants and staff, and follow accident report procedures and policies.
• Perform all other duties assigned.

Skills

Customer service

Sales

Staff management

Communication

Public speaking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

The YMCA of Central Stark County in Alliance, OH is hiring a full-time Membership Director who is energetic, mission-driven, and experienced in driving membership sales and retention. The role supervises membership services staff and serves as a primary contact for current and prospective members.

You will lead customer service initiatives, collaborate with community partners, manage the membership budget, and ensure a welcoming, safe environment that reflects the YMCA's values.