Membership Experience Specialist (Part-Time) | Growth + PTO

National Fitness Partners; Smyrna (DE); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Shift-differential pay for select new/

Growth opportunities

Job summary

National Fitness Partners in Smyrna, DE is hiring a part-time Customer Service Representative to deliver a superior member experience at Planet Fitness. You will greet members, answer questions, sign up and tour new members, log amenities, and process purchases with a friendly, helpful approach.

The role includes promoting fitness classes (PE@PF) and maintaining a clean, welcoming club environment while providing timely and professional responses to member inquiries.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to our active and new members.
• Provide a clean, sanitized and safe club environment.

Job description

National Fitness Partners in Smyrna, DE is hiring a part-time Customer Service Representative to deliver a superior member experience at Planet Fitness. You will greet members, answer questions, sign up and tour new members, log amenities, and process purchases with a friendly, helpful approach.

The role includes promoting fitness classes (PE@PF) and maintaining a clean, welcoming club environment while providing timely and professional responses to member inquiries.