Membership Experience Specialist — Events & Community

RELX Inc. Company; Norwalk (CT); On-site; USD 54,000 - 90,000; Full time

Job summary

ReedPop’s Membership Engagement team is seeking a Customer Success Coordinator to support and grow the Popverse membership community. You will deliver meaningful member experiences through responsive support, targeted engagement programs, and onsite event execution.

You will collaborate with marketing, product, customer service and live-event teams to enhance membership value, track engagement metrics, and promote benefits across email, web, and events.

Qualifications

• Experience in marketing communications, membership programs, or customer engagement.
• Strong written and verbal communication for clear, customer-focused messaging.
• Excellent organizational and project-management skills for multiple initiatives.
• Customer-first mindset with professional handling of questions and issues.
• Great attention to detail and commitment to high-quality experiences.
• Ability to collaborate across marketing, product, customer service and events.
• Willingness to travel and work onsite at ReedPop events, including evenings/weekends.
• Experience managing or supporting a community is a plus.
• Experience with email marketing, CRM, customer service, community- or event-management platforms is a plus.

Responsibilities

• Serve as the primary contact for Popverse members, providing timely support and building relationships.
• Plan and execute year-round member engagement initiatives and programs.
• Manage onsite membership experiences at ReedPop events, including lounges and access areas.
• Coordinate with event teams and vendors to staff and communicate onsite programs.
• Gather and analyze member feedback and engagement trends to identify pain points.
• Recommend enhancements to benefits, communications, and processes based on data.
• Partner with marketing to develop engaging member communications across channels.
• Track and report on member engagement, satisfaction, and benefit usage.

Skills

Membership programs

Customer engagement

Event coordination

Onsite event support

Marketing communications

Job description

ReedPop’s Membership Engagement team is seeking a Customer Success Coordinator to support and grow the Popverse membership community. You will deliver meaningful member experiences through responsive support, targeted engagement programs, and onsite event execution.

You will collaborate with marketing, product, customer service and live-event teams to enhance membership value, track engagement metrics, and promote benefits across email, web, and events.