Customer Success Coordinator (Memberships) ReedPop

RELX Inc. Company; Norwalk (CT); On-site; USD 54,000 - 90,000; Full time

Job summary

ReedPop’s Membership Engagement team is seeking a Customer Success Coordinator to support and grow the Popverse membership community. You will deliver meaningful member experiences through responsive support, targeted engagement programs, and onsite event execution.

You will collaborate with marketing, product, customer service and live-event teams to enhance membership value, track engagement metrics, and promote benefits across email, web, and events.

Qualifications

• Experience in marketing communications, membership programs, or customer engagement.
• Strong written and verbal communication for clear, customer-focused messaging.
• Excellent organizational and project-management skills for multiple initiatives.
• Customer-first mindset with professional handling of questions and issues.
• Great attention to detail and commitment to high-quality experiences.
• Ability to collaborate across marketing, product, customer service and events.
• Willingness to travel and work onsite at ReedPop events, including evenings/weekends.
• Experience managing or supporting a community is a plus.
• Experience with email marketing, CRM, customer service, community- or event-management platforms is a plus.

Responsibilities

• Serve as the primary contact for Popverse members, providing timely support and building relationships.
• Plan and execute year-round member engagement initiatives and programs.
• Manage onsite membership experiences at ReedPop events, including lounges and access areas.
• Coordinate with event teams and vendors to staff and communicate onsite programs.
• Gather and analyze member feedback and engagement trends to identify pain points.
• Recommend enhancements to benefits, communications, and processes based on data.
• Partner with marketing to develop engaging member communications across channels.
• Track and report on member engagement, satisfaction, and benefit usage.

Skills

Membership programs

Customer engagement

Event coordination

Onsite event support

Marketing communications

Job description

Customer Success Coordinator (Memberships) - ReedPop

Are you passionate about creating exceptional member experiences and building thriving communities? Would you enjoy helping members connect more deeply with the events, content, and opportunities they value most?

About our Team

The ReedPop Digital team creates and grows digital products that connect fans with the content, communities, and experiences they love year-round. By extending the value of our live events, we deepen fan engagement and create new opportunities for our fans, exhibitors, and partners.

About the Role

As a Membership Engagement Specialist, you will play a key role in supporting and growing the Popverse membership community. You will help deliver meaningful member experiences through customer support, targeted engagement programs, and onsite event execution while partnering with cross-functional teams to enhance membership value and satisfaction.

Responsibilities

• Serve as the primary point of contact for Popverse members, providing timely customer support, resolving membership issues, and building positive member relationships.
• Plan and execute year-round member engagement initiatives, including member communications, benefit promotions, exclusive opportunities, and community programs designed to increase engagement, satisfaction, and perceived membership value.
• Manage the onsite membership experience at ReedPop events, including member lounges, wristband distribution, first-access locations, member signage, and other membership benefits.
• Coordinate with event teams and vendors to ensure onsite membership programs are properly staffed, communicated, and executed.
• Gather and analyze member feedback, customer service inquiries, and engagement trends to identify recurring pain points and opportunities to improve the membership experience.
• Recommend enhancements to membership benefits, communications, and processes based on member feedback and program performance.
• Partner with marketing teams to develop and deliver clear, engaging member communications across email, web, events, and other channels.
• Track and report on member engagement, satisfaction, benefit usage, and other key membership metrics.

Requirements

• Previous experience in marketing communications, membership programs, customer engagement, or related field.
• Strong written and verbal communication skills, with the ability to create clear, engaging, and customer-focused messaging.
• Excellent organizational and project-management skills, with the ability to coordinate multiple initiatives and deadlines.
• A customer-first mindset and the judgment to handle questions, concerns, and sensitive member issues professionally.
• Strong attention to detail and a commitment to delivering consistent, high-quality experiences.
• Ability to work collaboratively across marketing, product, customer service, and live-event teams.
• Willingness to travel and work onsite at ReedPop events, including occasional evenings and weekends.
• Experience managing or supporting an online or in-person community is a plus.
• Experience with email marketing, CRM, customer service, community-management, or event-management platforms is a plus.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.

U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

RX is in the business of building businesses for individuals, communities and organizations. We elevate the power of face-to-face events by combining data and digital solutions to help customers learn about markets, source products and complete transactions at over 350 events in 25 countries across 42 industry sectors. RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people.

RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. www.rxglobal.com