Membership Engagement Specialist — Events & Community

RELX International; Norwalk (CT); On-site; USD 54,000 - 90,000; Full time

Benefits offered by this job

Wellbeing initiatives

Parental leave

Study assistance

Sabbaticals

Job summary

REEDPOP is seeking a Customer Success Coordinator (Memberships) to support the Popverse membership community. You will enhance member experiences through thoughtful communication, engagement programs, and onsite event execution, partnering with cross-functional teams to maximize membership value.

In this role you will serve as the main contact for members, plan year-round initiatives, manage on-site experiences at ReedPop events, and analyze feedback to drive improvements in benefits and

Qualifications

• Experience in marketing communications, membership programs, or related field.
• Strong written and verbal communication abilities.
• Excellent organizational and project-management skills.
• Customer-first mindset for handling sensitive member issues.
• Ability to work across marketing, product, customer service, and live-event teams.
• Willingness to travel and work onsite at ReedPop events.

Responsibilities

• Serve as the primary point of contact for Popverse members, providing timely customer support, resolving membership issues, and building positive member relationships.
• Plan and execute year-round member engagement initiatives, including member communications, benefit promotions, exclusive opportunities, and community programs designed to increase engagement, satisfaction, and perceived membership value.
• Manage the onsite membership experience at ReedPop events, including member lounges, wristband distribution, first-access locations, member signage, and other membership benefits.
• Coordinate with event teams and vendors to ensure onsite membership programs are properly staffed, communicated, and executed.
• Gather and analyze member feedback, customer service inquiries, and engagement trends to identify recurring pain points and opportunities to improve the membership experience.
• Recommend enhancements to membership benefits, communications, and processes based on member feedback and program performance.
• Partner with marketing teams to develop and deliver clear, engaging member communications across email, web, events, and other channels.
• Track and report on member engagement, satisfaction, benefit usage, and other key membership metrics.

Skills

Communication skills

Organizational skills

Customer-centric mindset

Cross-functional collaboration

Willingness to travel

Tools

Email marketing platforms

CRM systems

Community management platforms

Event management platforms

Job description

REEDPOP is seeking a Customer Success Coordinator (Memberships) to support the Popverse membership community. You will enhance member experiences through thoughtful communication, engagement programs, and onsite event execution, partnering with cross-functional teams to maximize membership value.

In this role you will serve as the main contact for members, plan year-round initiatives, manage on-site experiences at ReedPop events, and analyze feedback to drive improvements in benefits and