Membership Experience Specialist

Life Time Inc.; Mason (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II in Mason, Ohio to provide professional account maintenance and member engagement. You will create extraordinary experiences while serving as the first point of contact for members and guests.

Successful candidates will possess excellent multi-tasking skills and a strong customer service background, with at least 1-2 years of experience in customer service or sales. A commitment to hospitality is essential, and the preferred qualification includes a Bachelor’s Degree in Hospitality.

Qualifications

• Skilled at multi-tasking in a fast-paced environment.
• Ability to deliver high-quality customer service.
• Comfortable standing for 4 hours at a time.

Responsibilities

• Serve as the first point of contact for members and guests.
• Create extraordinary experiences by exemplifying a hospitality mindset.
• Educate members on club programming, events, and policies.
• Assist with account maintenance and process member transactions.
• Engage in problem solving and service recovery.

Skills

Multi-tasking

High quality customer service

Service recovery

Verbal communication

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II in Mason, Ohio to provide professional account maintenance and member engagement. You will create extraordinary experiences while serving as the first point of contact for members and guests.

Successful candidates will possess excellent multi-tasking skills and a strong customer service background, with at least 1-2 years of experience in customer service or sales. A commitment to hospitality is essential, and the preferred qualification includes a Bachelor’s Degree in Hospitality.