Member Experience & Engagement Specialist

Life Time Inc.; Upper Arlington (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II in Upper Arlington, OH. You will be the first contact for members and guests, building relationships and delivering exceptional experiences.

You will educate on programming, assist with account needs, and support membership sales and retention efforts. The role emphasizes hospitality, problem solving and service recovery, with opportunities to progress certifications and advance within the club network.

Qualifications

• Must manage multiple tasks while delivering high quality customer service.
• Strong verbal communication and problem-solving skills are essential.
• Ability to work in a fast-paced resort environment and remain friendly and outgoing.

Responsibilities

• Serve as first point of contact for members and guests entering the resort.
• Educate members on club programming, events, pricing and policies.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Friendly demeanor

Fast-paced environment

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II in Upper Arlington, OH. You will be the first contact for members and guests, building relationships and delivering exceptional experiences.

You will educate on programming, assist with account needs, and support membership sales and retention efforts. The role emphasizes hospitality, problem solving and service recovery, with opportunities to progress certifications and advance within the club network.