Membership Coordinator

55 Seventy; Dallas (TX); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

55 Seventy, a private membership club reinventing wine and culinary experiences, seeks a Membership Coordinator to support the membership department across all club locations. You will drive member engagement, oversee acquisition and retention, manage prospective member pipelines, and host member events to ensure a high-touch experience.

You will collaborate with marketing, maintain CRM databases, analyze KPIs, and write member communications.

Formación

• Experience with CRM tools and member relationship management systems.
• Bachelor’s degree in hospitality, business, communications, or related field preferred.
• 2+ years in membership management, member relations, or hospitality coordination.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and calendar management.

Responsabilidades

• Oversee member onboarding, retention initiatives, and maintain membership databases.
• Drive member engagement and promotional programs.
• Develop client recognition strategies to personalize service across a large membership base.
• Write and distribute member communications, including newsletters and announcements.
• Lead large-scale outreach efforts and coordinate the prospect sales cycle across multiple accounts and platforms.
• Manage and optimize CRM systems to organize prospects, track the sales pipeline, and maintain data integrity.
• Analyze membership data and track KPIs to propose data-driven improvements for member experience and revenue growth.
• Deliver administrative support to the membership team, including billing, registration, and event setup coordination.
• Collaborate closely with the marketing team on cross-functional marketing campaigns, collateral distribution, and brand initiatives.

Conocimientos

Written communication

Organizational skills

Time management

Multi-tasking

Educación

Bachelor's degree in hospitality, business, or communications

Herramientas

CRM systems

Microsoft Office Suite

Calendar management tools

Descripción del empleo

Position Summary:

55 Seventy is a private membership club reinventing wine and culinary experiences. The club offers its members a unique and sophisticated environment to build professional relationships or entertain peers. Our members access luxury wine storage, elevated dining, and a premiere events calendar. As a destination for the discerning, we pride ourselves on providing an exquisite environment for leisure and business interactions.

55 Seventy is seeking a Membership Coordinator to support the membership department across all club locations. We need a dedicated lead who can drive member engagement, oversee acquisition and retention, foster strong community relations, and ensure a seamless, high-touch experience for all club members. From managing prospective member pipelines and hosting member events to providing membership support, assisting with key member communications, collaborating on club-wide marketing initiatives, and facilitating personalized member touchpoints, you will nurture our community and deliver an exceptional member experience across every location. This is a full-time position.

Key Responsibilities:

Member Management & Retention

• Oversee member onboarding, retention initiatives, and the maintenance of accurate membership databases.
• Drive member engagement and promotional programs that highlight unique membership perks, foster meaningful community connections, and increase member retention.
• Develop high-level client recognition strategies to deliver a personalized experience across a large membership base.
• Assist with writing and distributing member communications, including newsletters, announcements, and promotional updates.
• Lead large-scale outreach efforts and coordinate the prospect sales cycle across multiple accounts and platforms.
• Manage and optimize CRM systems to organize prospects, track the sales pipeline, and maintain data integrity.
• Analyze membership data and track key performance indicators (KPIs) to propose data-driven improvements for member experience and revenue growth.

Operations & Administration

• Deliver administrative support to the membership team, including billing, registration, and event setup coordination.
• Adapt swiftly to changing priorities and complete projects promptly in a fast-paced environment.
• Collaborate closely with the marketing team on cross-functional marketing campaigns, collateral distribution, and brand initiatives.

Qualifications:

• Experience with CRM tools and member relationship management systems.
• A bachelor’s degree in hospitality, business, communications, or a related field is preferred.
• 2+ years of experience in membership management, member relations, or hospitality coordination.
• Exceptional organizational and time management skills
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and calendar management tools.
• Strong attention to detail and problem-solving skills.
• Proficiency in multi-tasking and task management.