Membership Experience & Growth Coordinator

Socket.dev; Colorado Springs (CO); On-site; USD 50,000 - 55,000; Full time

Job summary

United States Olympic & Paralympic Museum is seeking a Coordinator, Membership in Colorado Springs to develop, oversee, and optimize the museum’s membership program. The role focuses on donor-centered service, strong data management, and engaging member benefits.

The successful candidate will manage CRM systems, coordinate communications, and collaborate with Marketing and Guest Services to drive growth and sustainable revenue through retention and upgrades.

Qualifications

• Bachelor's degree in Business, Marketing, Nonprofit Management, or related field preferred.
• 1-3 years of experience in membership development, donor relations, corporate partnerships, or nonprofit fundraising.
• Experience with CRM systems (e.g., Salesforce) and Microsoft Office Suite.

Responsibilities

• Lead the redesign, launch, and ongoing management of the museum’s membership program, including communication, benefits, and value proposition.
• Create and maintain all membership materials, including prospect and renewal messaging, welcome packets, benefit guides, signage, digital content, and FAQs.
• Establish systems for membership acquisition, renewal, upgrade, and retention to support sustainable growth.
• Develop and execute member acquisition and retention strategies in partnership with Marketing and Guest Services.
• Design exclusive member programming and access opportunities to strengthen engagement and loyalty with Marketing Management & Growth.
• Manage day-to-day membership operations, ensuring accuracy, timeliness, and excellent service.
• Administer the membership CRM, ensuring accurate data, reporting, and timely fulfillment of member benefits.
• Coordinate and deliver high-quality member benefits, communications, and exclusive experiences with internal teams.
• Serve as a primary contact for members, providing responsive, donor-centered service.
• Support donor pipeline development by identifying members with upgrade or major gift potential.
• Assist with budgeting, forecasting, and reconciliation of membership revenue.
• Identify and recommend process improvements to enhance efficiency and data quality.

Skills

Excellent communication

Highly organized

Relationship-building

Multi-priority management

Professional demeanor

Donor-centered service

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

United States Olympic & Paralympic Museum is seeking a Coordinator, Membership in Colorado Springs to develop, oversee, and optimize the museum’s membership program. The role focuses on donor-centered service, strong data management, and engaging member benefits.

The successful candidate will manage CRM systems, coordinate communications, and collaborate with Marketing and Guest Services to drive growth and sustainable revenue through retention and upgrades.