Coordinator, Membership

Socket.dev; Colorado Springs (CO); On-site; USD 50,000 - 55,000; Full time

Job summary

United States Olympic & Paralympic Museum is seeking a Coordinator, Membership in Colorado Springs to develop, oversee, and optimize the museum’s membership program. The role focuses on donor-centered service, strong data management, and engaging member benefits.

The successful candidate will manage CRM systems, coordinate communications, and collaborate with Marketing and Guest Services to drive growth and sustainable revenue through retention and upgrades.

Qualifications

• Bachelor's degree in Business, Marketing, Nonprofit Management, or related field preferred.
• 1-3 years of experience in membership development, donor relations, corporate partnerships, or nonprofit fundraising.
• Experience with CRM systems (e.g., Salesforce) and Microsoft Office Suite.

Responsibilities

• Lead the redesign, launch, and ongoing management of the museum’s membership program, including communication, benefits, and value proposition.
• Create and maintain all membership materials, including prospect and renewal messaging, welcome packets, benefit guides, signage, digital content, and FAQs.
• Establish systems for membership acquisition, renewal, upgrade, and retention to support sustainable growth.
• Develop and execute member acquisition and retention strategies in partnership with Marketing and Guest Services.
• Design exclusive member programming and access opportunities to strengthen engagement and loyalty with Marketing Management & Growth.
• Manage day-to-day membership operations, ensuring accuracy, timeliness, and excellent service.
• Administer the membership CRM, ensuring accurate data, reporting, and timely fulfillment of member benefits.
• Coordinate and deliver high-quality member benefits, communications, and exclusive experiences with internal teams.
• Serve as a primary contact for members, providing responsive, donor-centered service.
• Support donor pipeline development by identifying members with upgrade or major gift potential.
• Assist with budgeting, forecasting, and reconciliation of membership revenue.
• Identify and recommend process improvements to enhance efficiency and data quality.

Skills

Excellent communication

Highly organized

Relationship-building

Multi-priority management

Professional demeanor

Donor-centered service

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Job Details: Job Location: Museum - COLORADO SPRINGS, CO, Position Type: Full Time, Salary Range: $50000.00 - $55000.00Salary/year, Job Shift: Day, SUMMARY The Coordinator, Membership is responsible for the development, execution, and daily management of the Museum’s membership program, ensuring a seamless, engaging, and donor-centered experience at every stage of the member lifecycle. This highly operational role oversees membership systems, data integrity, benefit fulfillment, reporting, and revenue tracking while supporting acquisition, retention, and upgrade strategies. Working closely with Marketing and Guest Services, the Coordinator drives program growth through effective communications, compelling member benefits, and exclusive engagement opportunities. By maintaining accurate records, strong workflows, and high service standards, this role supports long-term membership sustainability and strengthens the pipeline for future philanthropic support.

ESSENTIAL FUNCTIONS

• Membership Program Development Lead the redesign, launch, and ongoing management of the museum’s membership program, including communication, benefits, and value proposition
• Create and maintain all membership materials, including prospect and renewal messaging, welcome packets, benefit guides, signage, digital content, and FAQs
• Establish systems and workflows for membership acquisition, renewal, upgrade, and retention to support sustainable growth
• Develop and execute member acquisition and retention strategies in partnership with Marketing and Guest Services
• Design and implement exclusive member programming and access opportunities to strengthen engagement and loyalty in partnership with Marketing Management & Growth
• Manage day-to-day membership operations, ensuring accuracy, timeliness, and excellent service
• Administer the membership CRM, ensuring accurate data, reporting, and timely fulfillment of member benefits
• Coordinate and deliver high-quality member benefits, communications, and exclusive experiences in collaboration with internal teams
• Serve as a primary point of contact for members, providing responsive, donor-centered service
• Support donor pipeline development by identifying members with upgrade or major gift potential
• Assist with budgeting, forecasting, and reconciliation of membership revenue
• Other Duties as Assigned
• Identify and recommend process improvements to enhance efficiency, data quality, and scalability across the Development team
• Assist in executing development and fundraising initiatives as directed by leadership
• Adapt to evolving organizational needs and contribute to other projects that support the Museum’s mission

Qualifications:

• Education & Experience: Bachelor's degree in Business, Marketing, Nonprofit Management, or a related field preferred
• Minimum of 1-3 years of experience in membership development, donor relations, corporate partnerships, or nonprofit fundraising
• Experience working with CRM systems (e.g., Salesforce) and Microsoft Office Suite

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication abilities
• Highly organized with strong attention to detail
• Strong relationship-building skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Professional demeanor and ability to work with high-level executives and stakeholders
• Passion for the mission of the U.S. Olympic & Paralympic Museum

PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS

• Ability to work occasional evenings, weekends, and holidays
• Ability to travel occasionally
• Ability to operate standard office equipment
• Ability to move around the Museum and occasionally lift up to 35 lbs

WORK CULTURE & EQUAL OPPORTUNITY

The USOPM fosters a culture of collaboration, collegiality, and teamwork. The Coordinator, Membership must be committed to working in a mission-first environment, delivering high-quality experiences, and contributing to a positive team dynamic. The USOPM is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds.