Coordinator, Membership

United States Olympic & Paralympic Museum; Colorado Springs (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

United States Olympic & Paralympic Museum is seeking a proactive Coordinator, Membership to lead the design, launch, and ongoing management of our membership program. You will drive acquisition, renewal, and upgrade strategies, manage CRM systems, and curate exclusive member experiences in collaboration with Marketing and Guest Services.

The ideal candidate has 1–3 years in nonprofit membership or donor relations, excellent communication skills, and a passion for the Museum’s mission.

Qualifications

• Bachelor’s degree in Business, Marketing, Nonprofit Management, or related field.
• 1–3 years of experience in membership development, donor relations, corporate partnerships, or nonprofit fundraising.
• Experience with CRM systems (e.g., Salesforce) and Microsoft Office suite.

Responsibilities

• Lead redesign, launch, and ongoing management of the museum’s membership program.
• Create and maintain membership materials including welcome packets and guides.
• Establish systems for membership acquisition, renewal, upgrade, and retention.
• Design and implement exclusive member programming and access opportunities.
• Oversee day-to-day membership operations and CRM data integrity.
• Coordinate member benefits and experiences with internal teams.

Skills

Verbal communication

Written communication

Organizational skills

Relationship building

Multitasking

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Nonprofit Management

Related field

Tools

Salesforce

Microsoft Office

Job description

SUMMARYThe Coordinator, Membership is responsible for the development, execution, and daily management of the Museum’s membership program, ensuring a seamless, engaging, and donor-centered experience at every stage of the member lifecycle. This highly operational role oversees membership systems, data integrity, benefit fulfillment, reporting, and revenue tracking while supporting acquisition, retention, and upgrade strategies. Working closely with Marketing and Guest Services, the Coordinator drives program growth through effective communications, compelling member benefits, and exclusive engagement opportunities. By maintaining accurate records, strong workflows, and high service standards, this role supports long-term membership sustainability and strengthens the pipeline for future philanthropic support.ESSENTIAL FUNCTIONSMembership Program DevelopmentLead the redesign, launch, and ongoing management of the museum’s membership program, including communication, benefits, and value propositionCreate and maintain all membership materials, including prospect and renewal messaging, welcome packets, benefit guides, signage, digital content, and FAQsEstablish systems and workflows for membership acquisition, renewal, upgrade, and retention to support sustainable growthDevelop and execute member acquisition and retention strategies in partnership with Marketing and Guest ServicesDesign and implement exclusive member programming and access opportunities to strengthen engagement and loyalty in partnership with MarketingManagement & GrowthManage day-to-day membership operations, ensuring accuracy, timeliness, and excellent serviceAdminister the membership CRM, ensuring accurate data, reporting, and timely fulfillment of member benefitsCoordinate and deliver high-quality member benefits, communications, and exclusive experiences in collaboration with internal teamsServe as a primary point of contact for members, providing responsive, donor-centered serviceSupport donor pipeline development by identifying members with upgrade or major gift potentialAssist with budgeting, forecasting, and reconciliation of membership revenueOther Duties as AssignedIdentify and recommend process improvements to enhance efficiency, data quality, and scalability across the Development teamAssist in executing development and fundraising initiatives as directed by leadershipAdapt to evolving organizational needs and contribute to other projects that support the Museum’s missionEDUCATION & EXPERIENCEBachelor’s degree in Business, Marketing, Nonprofit Management, or a related field preferredMinimum of 1-3 years of experience in membership development, donor relations, corporate partnerships, or nonprofit fundraisingExperience working with CRM systems (e.g., Salesforce) and Microsoft Office SuiteSKILLS & QUALIFICATIONSExcellent verbal and written communication abilitiesHighly organized with strong attention to detailStrong relationship-building skillsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentProfessional demeanor and ability to work with high-level executives and stakeholdersPassion for the mission of the U.S. Olympic & Paralympic MuseumPHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTSAbility to work occasional evenings, weekends, and holidaysAbility to travel occasionallyAbility to operate standard office equipmentAbility to move around the Museum and occasionally lift up to 35 lbsWORK CULTURE & EQUAL OPPORTUNITYThe USOPM fosters a culture of collaboration, collegiality, and teamwork. The Coordinator, Membership must be committed to working in a mission-first environment, delivering high-quality experiences, and contributing to a positive team dynamic.The USOPM is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds.