Membership Experience Coordinator -Anne & Henry Zarrow Family YMCA

YMCA of the Cedar Rapids Metro Area; Oklahoma; On-site; USD 46,000 - 48,000; Full time

Job summary

YMCA of Greater Tulsa is seeking a Membership Experience Coordinator in Tulsa, OK. You will lead the membership desk team, manage rentals, and ensure superior service while upholding YMCA values.

The role emphasizes data entry, customer service, and staff development, with responsibility for computerized records and cash handling; salary exempt. Benefits include a supportive team and opportunities to grow with the Y.

Qualifications

• Must be 21 years old.
• High school diploma or GED.
• Minimum of 2 years’ experience working with data entry and customer service.
• Positive role model with strong leadership and conflict resolution skills.
• At least 2 years working in a member/customer service role; YMCA experience preferred.

Responsibilities

• Manage front desk operations including staffing, scheduling, and training.
• Upholds Membership Standard Operating Procedures to increase staff knowledge and consistency.
• Develops strategies to motivate employees and achieve goals.
• Oversees budgeting policies and department expenses.
• Coordinates facility rentals, inquiries, and related communications.
• Utilizes Daxko to manage membership accounts, program registrations, rentals and payments.
• Expands branch membership through high-quality member engagement.
• Performs Manager on Duty responsibilities when scheduled; handles emergencies and discipline.

Skills

Data entry

Customer service

Leadership

Conflict resolution

Member engagement

Education

High school diploma or GED

Associate or bachelor’s Degree

Tools

Daxko system

Job description

• Location 909 W 23rd St,Tulsa, OK, 74107,United States
• Base Pay $46,000.00 - $48,000.00 / Year
• Job Category Membership
• Employee Type Salary Exempt

Description

JOB TITLE: Membership Experience Coordinator

REPORTS TO: Executive Director

FLSA TYPE: Salary Exempt

WORK LOCATION: Anne & Henry Zarrow Family YMCA

JOB PURPOSE

Under the direction and supervision of the Executive Director, the Membership Experience Coordinator is responsible for all day-to-day functions and operations of the membership desk and rental coordination. The coordinator will provide leadership to membership desk staff to ensure consistent, superior service procedures to maximize member enrollment, encourage member retention, program participation, and rental opportunities. This position also coordinates rental inquiries, reservations, and related communication while developing and keeping up to date all internal communication related to membership desk and rental operations. The Membership Experience Coordinator, working as part of the Membership Experience Team, will deliver professional customer service and relationship-building skills to create a welcoming environment at the YMCA. The incumbent will exhibit the core values of caring, honesty, respect, and responsibility in all aspects of their work with the YMCA.

ESSENTIAL FUNCTIONS (not a complete list)

• Assists with management of the front desk, including staffing, scheduling, training, and auditing membership and rental-related work.
• Upholds Membership Standard Operating Procedures to increase staff knowledge and ensure association consistency.
• Develops strategies to motivate employees and achieve goals.
• Assists with ensuring that the Membership Department operates within budget and follows budgeting policies and procedures.
• Builds positive relationships with and among members, staff, volunteers, guests, and rental clients.
• Creates a supportive, uplifting community environment.
• Ensures the delivery of appropriate sales, customer service, and rental inquiry training for desk staff.
• Performs Manager on Duty responsibilities when scheduled or as needed; manages emergencies, unusual circumstances, and member discipline.
• Completes proper report forms and communicates all incidents requiring disciplinary action to the Executive Director.
• Utilizes Daxko, the YMCA's operating system, to accurately manage membership accounts, program registrations, facility rentals, reservations, payments, and related records, ensuring information is current and consistent with established procedures.
• Oversees Draft Returns Manager and manages E-Cashflow.
• Expands branch membership through high-quality member engagement.
• Increases member retention by demonstrating and training others to provide personalized member experiences.
• Ensures that membership and program sales meet the needs of each member or guest and connects them to the Y's cause.
• Coordinates facility rentals, including responding to inquiries, scheduling tours, managing reservations, communicating rental details, and supporting rental agreements and payments.
• Maintains accurate rental schedules and records, coordinating with appropriate departments to ensure successful rental experiences and facility readiness.
• Responsible for accurately maintaining all membership/program records and cash handling procedures.
• Willing to be available to work as a substitute for shifts where there is no coverage, including opening, closing, and weekend shifts.
• Assists the Executive Director in reaching monthly membership and rental goals.
• Monitors temporary signage in the building for current information, accuracy, and professional appearance.
• Assists in preparation of membership and rental reports/statistics.
• Monitors monthly sales/cancels through daily reports.
• Focuses on community needs in accordance with strategic and operational goals.
• Maintains an organized front desk and a clean and safe membership working environment.
• Participates in staff meetings, quality teams, and professional training as appropriate.
• Supports, participates in, and promotes employee, volunteer, and member engagement in the Annual Campaign and other fundraising activities.
• Follows all policies and procedures as set forth in the YMCA of Greater Tulsa Staff Handbook.
• Assumes other responsibilities as deemed appropriate by supervisor.

Required

• Must be 21 years old
• High school diploma or GED
• Minimum of 2 years’ experience working with data entry and customer service
• Positive role model with strong leadership and conflict resolution skills
• At least 2 years working in a member/customer service role; YMCA experience preferred

Preferred

• Bilingual – English/Spanish
• Associate or bachelor’s Degree
• Current CPR/AED/First Aid/Oxygen Administration Certification (will provide upon employment)