Membership Director, Mitch Park YMCA

YMC; Edmond (OK); On-site; USD 45,000 - 55,000; Full time

Job summary

The YMCA of Greater Oklahoma City is seeking a Membership Program Director to lead the branch's membership experiences, staff development, and program quality. This role reports to the District Executive Director and oversees budget control, scheduling, and service delivery in alignment with YMCA philosophy.

The position requires certification readiness (PR/CPR/AED/First Aid), supervisory experience, and strong communication and program development skills.

Qualifications

• Bachelor’s degree preferred and supervisory experience in customer service.
• Excellent PC skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people.

Responsibilities

• Prepares and administers budgets for the department and meets the budgeted net by year-end.
• Develops and implements marketing for areas of responsibility to boost attendance and registration.
• Recruits, supervises and trains staff to ensure top-notch member experiences.
• Works with volunteers and committees and participates in staff trainings.

Skills

Leadership

Staff supervision

Budgeting

Communication

Program development

Education

Bachelor’s degree preferred

PR/CPR/AED/First Aid certification

YMCA certifications encouraged

Tools

Microsoft Office

Job description

Description

The Membership Program Director is responsible for the organization, delivery and quality of YMCA membership experiences. This position works independently under the general direction of the District Executive Director and is responsible for program development, staff hiring and supervision, training, budget control, operational management and scheduling in the membership department for the YMCA branch in accordance with the philosophy of the YMCA of Greater Oklahoma City.

*Salary: $50,000 per year

DUTIES AND RESPONSIBILITIES:

• The incumbent must have the competencies, skills, and proven leadership ability to successfully carry out the association’s mission, goals, and visions for serving the community. Other important competencies of the Membership Director include the following:
• Prepares and administers budgets for the department and meeting the budgeted net by year-end.
• Develops and implements marketing for the areas of responsibility that will positively impact the attendance and registration.
• Purchases all equipment necessary as budgeted and approved for the success of the YMCA and department.
• Prepares and implements marketing plans with the approval of the Communications Department for all areas of responsibilities to ensure growth each year.
• Is available to work evenings and weekends as called upon or as schedule dictates due to seasonal programming needs. Assists with the implementation of special events as needed for their success as a member of the YMCA program staff.
• Maintains and inventories all equipment.
• Other duties as assigned and determined necessary. Job duties could change depending on changes in the business.
• Recruit volunteers for the council and play an active role in the Community Support Campaign.

Teamwork:

• Works cooperatively with other department heads, volunteers, committees and departments.
• Serves on and recruit key staff from the department for various Ad-Hoc committees needed for the overall success of the YMCA.
• Attends and participate in all staff meetings and trainings and encourage other staff to do as well.

Communication Skills:

• Provides quality ongoing training for staff and volunteers that will enhance their capabilities and be applicable to their work on a daily basis.
• Shares the YMCA story and programs when requested to various groups in the community.

Human Resources:

• Recruits, supervises, and trains quality, sufficient staff to ensure the member experience is top notch. Cultivates the development of the staff for growth and success.

Professional Style:

• Pays attention to detail, completeness and consistency when performing job function.
• Able to instill confidence through dependability, meeting deadlines, promptness, and regularity of attendance.

Leadership:

• Influences staff and members by performing job functions in a positive, enthusiastic manner.
• Demonstrates commitment to the Association’s Strategic Plan and initiatives.
• Incorporates and trains staff in our character development values of respect, responsibility, caring and honesty into all program areas.

Attainment of Association Goals:

• Sets an example by engaging in an active and healthy lifestyle to promote personal well-being.
• Supports diverse and inclusive work environment and is a community advocate for the YMCA.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Physical Demands:

In compliance with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the Essential Duties of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit, stand and walk for long periods of time and to lift and/or move 50 pounds or more, in case of an emergency.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified in PR/CPR, AED, O2, and First Aid. (Provided by the Y, if needed)
• Bachelor’s degree in related field preferred.
• Previous supervisory experience in customer service preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Physically and mentally able to respond to emergencies and administer CPR effectively.
• Must be willing to obtain YMCA certifications.
• Knowledge of YMCA programs, program development, and acceptance of management practices.
• Ability to work heavily with adults, children/youth, and volunteers.
• Must be creative and demonstrate initiative in program development.
• Must be able to project enthusiasm to staff and program participants.
• Proven ability to lead staff and volunteers.
• Ability to work under occasional stressful conditions and to work irregular hours.
• Ability to work independently.
• Strong communication, interpersonal, and supervisory skills.
• Excellent verbal and written communication.
• Proven team player.
• Ability to interpret, adopt, and apply guidelines/procedures.