Membership Experience Coordinator

National Council of Young Men's Christian Associations of the United States of America; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Retirement benefits

Medical benefits

Paid time off

Free YMCA membership

Drug-free workplace

Job summary

The YMCA of Greater New York invites applications for a Membership Coordinator at the Prospect Park YMCA in Brooklyn. You will safeguard member experiences, oversee daily audits, handle inquiries, and support the Membership Sales & Engagement Director in staffing and administration.

Requirements include a Bachelor's degree or equivalent, at least three years in a fast-paced admin setting, proficiency with Microsoft Office, and strong communication and organizational skills.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Bachelor’s Degree in business administration preferred.
• Must be at least 21 years of age.
• Minimum of three years of experience in a fast-paced administrative setting.

Responsibilities

• Attend daily and monthly audit processes for branch transactions and renewal notices.
• Run and review reports including credit card, bank, renewal and aging reports.
• Handle in-person inquiries, calls, and emails from members.
• Assist the Membership Sales & Engagement Director with timecards in ADP e-Time.
• Prepare staff schedules and assist with staff meetings and agendas.
• Assist with hiring, training, and development of staff.
• Schedule rentals, process payments, and maintain membership records.
• Be proficient in the Membership Experience Representative role.

Skills

Microsoft Office

Excel

Word

Interpersonal skills

Organizational skills

Communication skills

Education

Bachelor’s Degree or equivalent

Tools

ADP e-Time

Job description

The YMCA of Greater New York invites applications for a Membership Coordinator at the Prospect Park YMCA in Brooklyn. You will safeguard member experiences, oversee daily audits, handle inquiries, and support the Membership Sales & Engagement Director in staffing and administration.

Requirements include a Bachelor's degree or equivalent, at least three years in a fast-paced admin setting, proficiency with Microsoft Office, and strong communication and organizational skills.