Membership Coordinator

YMCA; New York, Northern (NY, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement benefits

Paid time off

Job summary

The YMCA of Greater New York is seeking a Membership Coordinator at the Prospect Park branch to ensure a high-quality member experience, manage daily audits, registrations, and renewals, and oversee point-of-sale transactions.

You will work with the Membership Sales & Engagement Director to lead membership operations, handle inquiries, review timecards, prepare reports, and support staff scheduling and training. Strong organizational and communication skills are essential.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Bachelor's Degree in business administration preferred.
• Must be at least 21 years of age.
• Minimum of three (3) years of experience working in a fast-paced administrative setting.
• Three (3) years of experience in a hospitality setting preferred.
• Computer literate.
• Working knowledge of Microsoft Office Word and Excel.
• Excellent interpersonal and organizational skills.
• Ability to work in a fast-paced environment.
• Strong written and oral communication skills.

Responsibilities

• Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.
• Run and review the expected Credit Card Draft reports; Bank and Credit Card Exception reports; and renewal notices.
• Handle in-person inquiries, calls, and emails from members.
• Assist with reviewing timecards in ADP e-Time.
• Download third-party utilization reports and post them to the web portal.
• Reconcile payments and aging reports; cancel memberships over 60 days past due.
• Prepare staff schedules and assist with staff meetings.
• Assist with hiring, training, and developing staff in the branch.
• Attend branch/association events and update files as needed.
• Schedule rentals and process payments.

Skills

Interpersonal skills

Organizational skills

Microsoft Office

Communication skills

Guest service

Education

Bachelor's degree

Business admin preferred

Tools

ADP e-Time

AS400

Job description

Salary: $20.00 - $23.00 Hourly

The YMCA of Greater New York is here for all New Yorkers - to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and "LEAP" career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Prospect Park YMCA is seeking a Membership Coordinator whose primary responsibility is to ensure quality in all areas within the Membership department, including creating a positive member experience, staffing, all administrative processes, including point of sale transactions, systems, and audit preparation. The Membership Coordinator works with the Membership Sales & Engagement Director to provide leadership to the Membership department to achieve all goals.

Key Responsibilities

Daily responsibilities

• Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.

Bi-weekly responsibilities

• Run and review the expected Credit Card Draft reports.
• Run and review the Bank and Credit Card Exception reports.
• Run the Adult Member Renewal Notice reports.
• Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates.
• Handle in-person inquiries, calls, and emails from members.
• Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.

Monthly responsibilities

• Download the third-party utilization reports and post them to the appropriate web portal.
• Reconcile the payments.
• Prepare facility access declination report.
• Contact members with access denied due to the pending collection of past due balance.
• Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
• Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.).
• Prepare the staff schedule for the Membership Sales & Engagement Director's approval.

Continuing responsibilities

• Assist the Membership Sales & Engagement Director with hiring, training, and developing staff.
• Attend and participate in various branch and/or Association events and meetings.
• Update table files.
• Handle purchasing and requisitions.
• Monitor/order supplies, forms, membership cards, staff uniforms, etc.
• Schedule rentals and process payments.
• Be highly proficient in and role model all aspects of the Membership Experience Representative position.

General responsibilities

• Attend and participate in required training sessions (De-Escalating Difficult Situations, AS400, etc.).
• Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
• Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.

Desired Skills & Experience

• Bachelor's Degree or equivalent work experience required.
• Bachelor's Degree in business administration preferred.
• Must be at least 21 years of age.
• Minimum of three (3) years of experience working in a fast-paced administrative setting.
• Three (3) years of experience in a hospitality setting preferred.
• Computer literate.
• Working knowledge of Microsoft Office Word and Excel.
• Excellent interpersonal and organizational skills.
• Ability to work in a fast-paced environment.
• Strong written and oral communication skills.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more!

Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work.