Member Experience & Operations Coordinator

YMCA; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement benefits

Paid time off

Job summary

The YMCA of Greater New York is seeking a Membership Coordinator to ensure quality in the Membership department, delivering a positive member experience and overseeing administrative processes, POS transactions, and audit preparation. You will work with the Membership Sales & Engagement Director to lead the department toward its goals.

Key responsibilities include daily transaction audits, bi-weekly and monthly reporting, and member inquiries, with emphasis on payroll and ADP timekeeping.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Bachelor's Degree in business administration preferred.
• Must be at least 21 years of age.
• Minimum of three years in a fast-paced administrative setting.
• Three years in hospitality preferred.
• Proficient in Microsoft Office Word and Excel.

Responsibilities

• Attend required training sessions and De-Escalating Difficult Situations.
• Take initiative for personal and professional development.
• Conduct daily audit of branch transactions (registrations, cancellations, holds).
• Run and review bi-weekly reports: Credit Card Draft, Bank/Credit Card Exceptions, renewal notices.
• Handle in-person inquiries, calls, and emails from members.
• Review and process ADP e-Time timecards.
• Download third‑party utilization reports and post them to the web portal.
• Reconcile payments and prepare access declination reports.
• Contact members with access denied due to past due balances.
• Cancel memberships over 60 days past due; assist in staff meeting prep.
• Prepare staff schedules and participate in branch events.
• Assist with hiring, training, and staff development.
• Maintain files, handle purchasing and requisitions, and monitor supplies.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office

Excel

Computer literate

Education

Bachelor's degree or equivalent

Business administration preferred

Job description

The YMCA of Greater New York is seeking a Membership Coordinator to ensure quality in the Membership department, delivering a positive member experience and overseeing administrative processes, POS transactions, and audit preparation. You will work with the Membership Sales & Engagement Director to lead the department toward its goals.

Key responsibilities include daily transaction audits, bi-weekly and monthly reporting, and member inquiries, with emphasis on payroll and ADP timekeeping.