Membership Experience Chief & Growth Leader

Alpha Delta PI Sorority; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Alpha Delta Pi's Executive Office in Atlanta seeks a Chief Membership Experience Officer to lead the vision, strategy, and performance of the end-to-end membership experience. You will oversee Growth, Member Experience, and Education & Development, aligning them into one integrated division that supports the organization's mission and long-term priorities.

As a member of the Senior Leadership Team, you will partner with the Executive Director and Grand Council, translate strategy into scalable

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Minimum of 12 years of progressive leadership experience, including leading multiple teams or functional areas.
• Demonstrated success developing and executing organizational strategy, leading organization-wide initiatives, and leading organizational change.
• Experience aligning people, processes, and priorities to achieve measurable organizational outcomes.
• Experience leading multidisciplinary teams and developing leaders.
• Strong analytical, communication, and relationship-building skills with the ability to influence diverse stakeholders.
• Member of Alpha Delta Pi preferred. Experience in a membership-based, volunteer-driven, or higher education environment preferred.

Responsibilities

• Develop and advance Membership Experience strategy in alignment with the organization's strategic plan and future vision.
• Establish performance measures, organizational dashboards, and assessment strategies that evaluate the health of the membership experience and inform Executive Leadership and Grand Council decision-making.
• Translate organizational priorities into integrated team strategies, annual operating plans, and organization-wide initiatives.
• Provide strategic recommendations to the Executive Director and Grand Council informed by organizational data, member insights, and emerging trends.
• Lead initiatives that strengthen organizational effectiveness, improve member outcomes, and position Alpha Delta Pi for sustainable success.
• Ensure chapter operations, member support, educational programming, accountability practices, leadership development, and engagement strategies work together as an integrated system that reinforces member learning and organizational expectations.
• Lead, coach, and develop the Membership Experience team while fostering a culture of collaboration, accountability, innovation, and continuous improvement.
• Serve as the executive sponsor for Membership Experience initiatives, ensuring alignment across departments, volunteers, and organizational stakeholders.
• Advise the Executive Director and Grand Council on organizational opportunities, emerging risks, and strategic investments related to membership experience, organizational growth, and member development. Represent Alpha Delta Pi as a strategic thought leader and advocate for the organization's membership experience vision.
• Serve as Alpha Delta Pi's executive representative in national conversations related to membership, higher education, organizational growth, volunteer engagement, and member development.
• Develop future organizational leaders through coaching, succession planning, leadership development, and organizational capacity building.

Skills

Strategic leadership

Relationship-building

Analytical skills

Communication

Change management

Mentorship

Education

Bachelor's degree

Master's degree

Job description

Alpha Delta Pi's Executive Office in Atlanta seeks a Chief Membership Experience Officer to lead the vision, strategy, and performance of the end-to-end membership experience. You will oversee Growth, Member Experience, and Education & Development, aligning them into one integrated division that supports the organization's mission and long-term priorities.

As a member of the Senior Leadership Team, you will partner with the Executive Director and Grand Council, translate strategy into scalable