Membership & Events Operations Lead

csg; Lombard (IL); On-site; USD 55,000 - 58,000; Full time

Job summary

The Council of State Governments Midwest is seeking a Membership and Meetings Coordinator in Lombard, IL. This role manages member data, coordinates registration for events, and supports staff with travel and logistics in a fast-paced environment.

The successful candidate will handle inquiries, manage databases (Quorum and Cvent a plus), and maintain efficient operations for committee appointments and meetings. Some evening/weekend work may be required.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Concentration in business, business management, executive administration, or related field preferred.
• Three years' experience in office management/administration or comparable position.
• Proficiency in office technology usage and database management.
• Demonstrated commitment to superior and effective customer service.
• Membership association and event management or support experience (including meeting registration) preferred.

Responsibilities

• Serve as primary point of contact for incoming office communications and direct inquiries appropriately.
• Act as the primary database manager, including updating records, creating reports, running queries, and troubleshooting.
• Coordinate administrative process for committee appointments and input into database.
• Lead meeting registration for in-person and virtual events, ensuring data accuracy and a seamless user experience.
• Assist in logistical planning, coordination, and execution of organizational meetings.
• Provide on-site event staff support for meetings, conferences, and programs.
• Prepare meeting materials, correspondence, and resources for meetings and events.
• Assist with travel and logistics for staff and participants, including transportation and housing arrangements.
• Support staff travel arrangements and logistics for meetings and state visits.

Skills

Customer service

Team collaboration

Written communication

multitask/organization

Microsoft Excel

Microsoft Word

Microsoft Teams

SharePoint

Outlook

Quorum

Cvent

WordPress

Education

Bachelor's degree preferred

Tools

Quorum

Cvent

WordPress

Job description

The Council of State Governments Midwest is seeking a Membership and Meetings Coordinator in Lombard, IL. This role manages member data, coordinates registration for events, and supports staff with travel and logistics in a fast-paced environment.

The successful candidate will handle inquiries, manage databases (Quorum and Cvent a plus), and maintain efficient operations for committee appointments and meetings. Some evening/weekend work may be required.