Member Service Representative

Talentify; Dallas (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Talentify is seeking a Part-time Member Services Representative to welcome and assist members in a friendly, professional manner at our Dallas branch. You will promote memberships, give tours, and help members with information and program details.

The role requires the ability to stand for long periods, a high school diploma or GED, and strong Microsoft Suite skills. Bilingual candidates are welcome but not required.

Qualifications

• Positive outlook and experiences.
• Friendly and team oriented.
• Adaptable to changing situations.
• Ability to manage multiple priorities.
• Must be able to stand for long periods.
• Professional customer service and communication skills.
• Responsible for quality and accuracy.
• Ability to learn new programs quickly.
• Proficient with Microsoft Suite and web navigation.
• Creative and innovative.
• High school diploma or GED.
• Bilingual helpful, but not required.

Responsibilities

• Give quality tours to potential new members.
• Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training).
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed.
• Giving quality tours tailored to the interests of prospective members.
• Greeting members by name and scanning members in.
• Building relationships and helping retain members.
• Providing prompt, friendly, and professional service.
• Multitasking in a fast-paced environment while managing front desk responsibilities.
• Participating in paid trainings and team meetings.
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies).
• Supporting your team to create a positive and engaging environment.

Skills

Customer service

Team oriented

Communication skills

Multitasking

Microsoft Suite

Web navigation

Adaptability

Positive attitude

Education

High school diploma or GED

Tools

Microsoft Suite

Web navigation

Job description

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements:

• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Give quality tours to potential new members
• Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment