Membership Engagement Director - Plaistow YMCA

Ymca Of The North Shore; Plaistow (NH); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Time Off

Retirement Plan

Free YMCA Membership

Job summary

Plaistow Community YMCA is seeking a Management-level professional to lead the Welcome Center and drive member engagement at the Plaistow, NH location. The role focuses on delivering exceptional service, developing outreach programs, and guiding staff to foster a welcoming, inclusive environment.

Responsibilities include membership recruitment, data-driven decision making, and collaboration with local partners to strengthen community impact. Full-time position with comprehensive YMCA benefits.

Qualifications

• Strong leadership and team management skills.
• Experience in membership management, recruitment, and retention, preferably in a non-profit setting.
• Excellent communication and relationship-building skills with members, staff, and stakeholders.
• Proficient in membership software systems and data management.
• Analytical mindset to interpret data and drive strategic decisions.

Responsibilities

• Create a welcoming, inclusive environment for members and guests.
• Develop strategies to increase member engagement, retention, and satisfaction.
• Build relationships with members through outreach and customer service.
• Plan and support member events, programs, and engagement opportunities.
• Partner with association membership leadership to support growth and impact.
• Lead, train, and coach the Welcome Center team to deliver outstanding service.
• Provide ongoing feedback and professional development to staff.
• Maintain Welcome Center coverage and scheduling during peak times.
• Foster a positive team culture aligned with YMCA values.

Skills

Leadership & team management

Membership management

Communication

Data analysis

Analytical mindset

Education

Bachelor's degree in business, marketing, or related field

Tools

Membership software systems

Data management tools

Job description

Job Details: Level: Management, Job Location: Plaistow Community YMCA - Plaistow, NH 03865, Position Type: Full Time, Salary Range: $54,000.00 - $58,000.00 Salary, Job Shift: Varied, Inspire Connections. Build Community. Create Meaningful Member Experiences.

What You'll Do

Member Engagement & Experience

• Create a welcoming, inclusive environment where members and guests feel valued, connected, and supported.
• Develop and implement strategies to increase member engagement, retention, and overall satisfaction.
• Build meaningful relationships with members through consistent outreach, personal connections, and exceptional customer service.
• Plan and support member events, programs, and engagement opportunities that strengthen community connections.
• Partner with association membership leadership to support strategies that drive growth and community impact.

Frontline Team Leadership

• Lead, train, coach, and support the Welcome Center team to deliver outstanding service experiences.
• Provide ongoing feedback, professional development, and recognition to support staff success.
• Maintain effective Welcome Center coverage and scheduling to ensure exceptional service during peak times.
• Foster a positive, collaborative team culture aligned with YMCA values of Caring, Honesty, Respect, and Responsibility.

Membership Growth & Community Outreach

• Drive membership recruitment through lead follow-up, outreach strategies, local marketing initiatives, and community partnerships.
• Identify opportunities to increase YMCA awareness and participation within the community.
• Develop relationships with local organizations, businesses, schools, and community groups to expand YMCA impact.
• Represent the YMCA as a welcoming community resource and advocate for its mission.

Data Management & Performance Tracking

• Maintain accurate membership records and ensure data integrity within YMCA systems.
• Monitor membership trends, engagement activity, and key performance indicators to support decision-making.
• Generate reports and analyze data to identify opportunities for recruitment, retention, and improved member experience.
• Use insights to develop strategies that support membership goals and organizational priorities.

Why Work for the YMCA of the North Shore?

At the YMCA, you're more than an employee-you're part of a mission-driven organization dedicated to strengthening communities and helping individuals reach their full potential.

• Professional Growth: Paid training, leadership development, and advancement opportunities across YMCA of the North Shore locations.
• Health & Wellness Benefits: Medical, dental, and employer-funded life insurance for eligible full-time employees.
• Paid Time Off: Three weeks of paid vacation, plus sick and personal time for eligible full-time employees.
• Retirement Plan: 12% employer-funded retirement contribution (vested, no employee match required).
• Free YMCA Membership: Enjoy access to fitness programs, swimming, wellness classes, and discounts on YMCA childcare, camp, and programs.

Join a team where your leadership, creativity, and passion for community engagement can make a lasting impact every day.

Qualifications:

• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Experience in membership management, recruitment, and retention, preferably in a non-profit setting.
• Excellent communication and relationship-building skills with members, staff, and stakeholders.
• Proficient in membership software systems and data management.
• Analytical mindset to interpret data and drive strategic decisions.
• Bachelor's degree in business, marketing, or related field (preferred).
• Passion for community service and commitment to YMCA values.
• Valid driver's license or reliable transportation required.
• Bi-lingual and multi-lingual candidates preferred.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.