Membership Engagement Coordinator (Hybrid)

NACD (National Association of Corporate Directors); Arlington (VA); Hybrid; USD 56,000 - 61,000; Full time

Benefits offered by this job

Bonus potential

Job summary

NACD, the National Association of Corporate Directors, is seeking a Membership Coordinator to support member experience, engagement, and retention in our Arlington, VA office. This hybrid role requires customer service excellence and operational savvy to handle inquiries, renewals, transactions, and resources for corporate and individual members.

You’ll collaborate with advisors and internal teams to deliver a high-quality member experience and develop relationships with C-suite executives and

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 2+ years of relevant professional experience.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Experience working with CRM or membership database systems.
• Demonstrated customer service, member service, or client service experience.
• Strong written and verbal communication skills.
• Ability to effectively manage multiple priorities and deadlines.
• Professional presence and comfort interacting with senior executives and business leaders.

Responsibilities

• Manage shared inboxes, case queues, and member inquiries while meeting established service standards.
• Respond to member inquiries regarding membership benefits, educational programs, products, research, and available resources.
• Operate membership support channels, including phone, email, and case management systems.
• Troubleshoot member access issues and coordinate timely resolution.
• Support members with access to director education courses, certifications, event registration, and content recommendations.
• Triage and escalate complex member issues to appropriate internal teams.
• Maintain a professional, responsive, and relationship-oriented approach to member interactions.
• Develop an understanding of members' organizations, objectives, and support needs.
• Build trust and positive relationships through consistent, high-quality service.
• Support corporate and individual member renewal efforts.
• Conduct renewal outreach and follow-up communications.
• Partner with internal stakeholders to support member retention goals.
• Identify opportunities to connect members with relevant NACD products, services, programs, and educational offerings.
• Develop commercial awareness through product knowledge and member conversations.
• Contribute to member retention by building trusted relationships and providing proactive support.
• Develop relationship management skills that support future growth opportunities within the Membership Team.
• Process membership transactions, renewals, and payments.
• Generate and distribute member documentation, transcripts, receipts, member onboarding materials, and related correspondence.
• Maintain accurate member records within Salesforce CRM and other membership systems.
• Coordinate with internal departments to resolve transactional issues, payment discrepancies, and administrative inquiries.
• Support the development and maintenance of standard operating procedures and process documentation.
• Contribute to continuous improvement initiatives that enhance operational efficiency and member experience.
• Ensure accuracy, completeness, and confidentiality in all member records and transactions.
• Collaborate with Membership Advisors, Managers, and cross-functional teams to deliver an exceptional member experience.
• Support departmental initiatives and operational coverage to ensure continuity of membership services.
• Maintain knowledge of NACD's products, programs, educational offerings, and member resources.
• Participate in ongoing learning and professional development to support continued growth within the Membership Team.

Skills

Customer service

Communication

Organization

Executive presence

Multitasking

Relationship building

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Salesforce

Job description

NACD, the National Association of Corporate Directors, is seeking a Membership Coordinator to support member experience, engagement, and retention in our Arlington, VA office. This hybrid role requires customer service excellence and operational savvy to handle inquiries, renewals, transactions, and resources for corporate and individual members.

You’ll collaborate with advisors and internal teams to deliver a high-quality member experience and develop relationships with C-suite executives and