Membership Engagement & AR Specialist

YMCA of Central Florida; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

YMCA of Central Florida seeks a Membership Engagement Specialist-A/R to manage open accounts receivable functions, including processing payments, reconciliations, reports, and member inquiries. The role supports multiple Family Centers and requires strong accuracy, attention to detail, and customer service excellence.

The position involves calling and emailing members about past due balances, handling daily AR tasks, and coordinating with internal departments to resolve account issues.

Qualifications

• High School graduate or equivalent required. Associates degree or equivalent in accounting, finance, or related field preferred.
• Minimum 3 years of experience in assisting accounting, office, or business operations required.
• Previous AR collections and/or B2B Collections experience highly preferred.
• Microsoft Office proficiency required, including a high level of skill in Excel.
• Experience utilizing Salesforce, Zuora, or related ERP desired.

Responsibilities

• Follow and maintain collections process to minimize delinquent account losses and renewals.
• Processes membership account payments, reconcile cash, checks, refund requests, online program payments, and credit cards to ledger postings.
• Prepare and analyze various A/R related reports.
• Provide support for incoming calls related to membership account, program account, online account support, and general account inquiries.
• Contact members with outstanding payments and past due accounts by phone, mail and email to maximize collection efforts.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's degree in accounting/finance or related field

Tools

Excel

Salesforce

Zuora

Job description

YMCA of Central Florida seeks a Membership Engagement Specialist-A/R to manage open accounts receivable functions, including processing payments, reconciliations, reports, and member inquiries. The role supports multiple Family Centers and requires strong accuracy, attention to detail, and customer service excellence.

The position involves calling and emailing members about past due balances, handling daily AR tasks, and coordinating with internal departments to resolve account issues.