Member Experience & Engagement Advocate

YMCA of Central Florida; Winter Park, Northern (FL, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

YMCA of Central Florida is seeking a Member Engagement Representative who welcomes and supports members, ensuring secure access and a strong onboarding experience. You will guide tours, enroll new members, and connect individuals to programs aligned with their goals, helping drive membership growth and community impact.

The role emphasizes engaging with diverse families and communities, meeting sales targets, and maintaining accurate records in YMCA systems while modeling the YMCA’s mission and

Qualifications

• High school diploma or equivalent.
• Experience in sales, customer service, or relationship management.
• Proficiency with computer systems; CRM experience is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure proper access control and check-in procedures for members and guests.
• Engage with members to connect them to programs and services.
• Assist new members during onboarding and enrollment.
• Promote YMCA offerings to drive engagement and membership growth.
• Conduct tours to showcase facilities and community impact.
• Meet sales and membership metrics and attend trainings.

Skills

Sales experience

Customer service

CRM software

Interpersonal skills

Communication

Education

High School Diploma

Job description

YMCA of Central Florida is seeking a Member Engagement Representative who welcomes and supports members, ensuring secure access and a strong onboarding experience. You will guide tours, enroll new members, and connect individuals to programs aligned with their goals, helping drive membership growth and community impact.

The role emphasizes engaging with diverse families and communities, meeting sales targets, and maintaining accurate records in YMCA systems while modeling the YMCA’s mission and