Membership & Donor Relations Coordinator

Brookgreen Gardens; Murrells Inlet (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 paid holidays

PTO starting at 15 days annually

403(b) retirement plan with employer-m

Flexible Spending and Health Savings

Complimentary household membership

Guest tickets

Free daily access to Huntington Beach

Employee discounts

Employee Assistance Program

Job summary

Brookgreen Gardens, located in Murrells Inlet, SC, seeks a Philanthropy and Membership Assistant to serve as the first point of contact for members and donors. The role balances customer care with administrative duties in the Development House.

The position requires 2–3 years in customer service or admin support, proficiency with CRM software and Microsoft Office, and flexibility for occasional evening/weekend events. Equal opportunity employer.

Qualifications

• 2–3 years of experience in a customer service or administrative support role.
• Associate degree or coursework in a related field preferred; nonprofit experience a plus.
• Proficiency in Microsoft Office Suite, Microsoft Teams, and CRM software.

Responsibilities

• Answer phone, email, and in-person inquiries regarding membership benefits, policies, renewals, and account changes; manage the [e-mail] and [e-mail] inboxes.
• Add philanthropy and membership events to the Brookgreen calendar; track RSVPs and assist with event preparation including nametags and related logistics.
• Manage the internal Development team calendar, office supply inventory, medals, and marketing materials; handle incoming and outgoing mail for the Development House.
• Enter data related to events, actions, and contact reports for members and donors in the CRM database.
• Maintain supply inventory throughout the garden for the Development team, including support for membership ambassadors, donation boxes, and membership and donation materials in key locations.
• Support membership and philanthropy team members on projects as they arise, such as grant research or development of mailing lists.
• Participate in Brookgreen Gardens staff meetings and required trainings.
• Provides necessary support and undertakes other appropriate tasks as it relates to the operations of Brookgreen Gardens.

Skills

Customer service

Administrative support

Communication skills

Education

Associate degree

Nonprofit experience

Tools

CRM software

Microsoft Office Suite

Job description

Brookgreen Gardens, located in Murrells Inlet, SC, seeks a Philanthropy and Membership Assistant to serve as the first point of contact for members and donors. The role balances customer care with administrative duties in the Development House.

The position requires 2–3 years in customer service or admin support, proficiency with CRM software and Microsoft Office, and flexibility for occasional evening/weekend events. Equal opportunity employer.