Membership Services Coordinator

Brookgreen-Gardens-1; Murrells Inlet (SC); On-site; USD 22,000 - 30,000; Part time

Job summary

Brookgreen Gardens, a National Historic Landmark in Murrells Inlet, SC, seeks a part-time Membership Services Coordinator to deliver exceptional member service and support the membership program.

You will welcome members and volunteers, assist with renewals, benefits, and account updates, and help with events and outreach to engage and retain members. Prior nonprofit or hospitality experience is preferred.

Qualifications

• Two to three years of experience in customer service, membership services, nonprofit administration, hospitality, sales, or a related field.
• Proficiency with Microsoft Office Suite for Windows, Microsoft Teams, and CRM software.
• Excellent written and verbal communication with strong attention to detail.
• Ability to work occasional evening and weekend hours for events.

Responsibilities

• Coordinate the membership fulfillment process for all members, including corporate, volunteer, and employee memberships.
• Support event coordination, including operations plans, pre- and post-event follow-up communication, and serving as a point of contact for vendors.
• Develop content for newsletters, invitations, fliers, solicitation materials, and acknowledgements.
• Provide backup support for membership and donation transactions, including sales, renewals, upgrades, and gift memberships.
• Maintain organized and confidential member files, including updating contact information.
• Coordinate scheduling and training for volunteer Membership Ambassadors.
• Coordinate complimentary memberships, the gift membership program, and membership giveaways.

Skills

Customer service

Communication

Problem solving

Education

Associate's degree or coursework in related field

Tools

Microsoft Office Suite

CRM software

Microsoft Teams

Job description

Location: Murrells Inlet, SC

Job Id:127

# of Openings:1

Part Time - On SIte

About Us

Brookgreen Gardens, a National Historic Landmark located in Murrells Inlet, South Carolina, is a unique blend of art, nature, and history. Established in 1931, our mission is to preserve and display American sculpture and regional plants, animals, and historical sites for the education and enjoyment of the public. Spanning over 9,100 acres, Brookgreen Gardens includes a renowned sculpture garden, wildlife preserve, botanical gardens, and a rich historical landscape, offering a dynamic and inspiring experience for all visitors.

Position Summary

The Membership Services Coordinator plays a key role in the success of the membership program through exceptional service and support to members while helping strengthen the

organization's membership program. This role serves as a welcoming and knowledgeable point of contact for members, prospective members, and volunteers, assisting with membership

, renewals, benefits, account updates, and day-to-day membership needs. This position will assist with membership events, communications, and outreach efforts designed to engage and retain members.

Key Responsibilities

Sample job duties include:

• Coordinate the membership fulfillment process for all members, including corporate, volunteer, and employee memberships.
• Support event coordination, including operations plans, pre- and post-event follow-up communication, and serving as a point of contact for vendors.
• Develop content for newsletters, invitations, fliers, solicitation materials, and acknowledgements.
• Provide backup support for membership and donation transactions, including sales, renewals, upgrades, and gift memberships.
• Maintain organized and confidential member files, including updating contact information.
• Coordinate scheduling and training for volunteer Membership Ambassadors.
• Coordinate complimentary memberships, the gift membership program, and membership giveaways.

Minimum Qualifications

• Two to three years of experience in customer service, membership services, nonprofit administration, hospitality, sales, or a related field.
• Proficiency with Microsoft Office Suite for Windows, Microsoft Teams, and CRM software.
• Exceptional customer service and proactive problem-solving skills, with strong attention to detail and written and oral communication.
• Ability to work in a fast-paced environment, manage changing priorities, and meet deadlines both independently and collaboratively.
• Ability to work occasional evening and weekend hours for events.

Preferred Qualifications

• Associate's degree or coursework in a related field.
• Experience working in a nonprofit setting.

This is a part-time, non-exempt, office-based position (28 hours weekly). Employment is contingent upon a pre-employment background check and drug screen.

Why Brookgreen?

Brookgreen Gardens offers an excellent benefits package including health, dental, vision, life, and short- and long-term disability insurance, 9 paid holidays, paid time off starting at 15 days annually (prorated upon hire and growing with tenure), a 403(b) retirement plan with employer match, and Flexible Spending and Health Savings Accounts. Employees also enjoy a complimentary household membership, complimentary guest tickets, free daily access to Huntington Beach State Park, employee discounts on food and retail, and an Employee Assistance Program — all while working in one of South Carolina's most treasured destinations.

Equal Opportunity Employer

Brookgreen Gardens is an equal opportunity employer committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.