Membership & Customer Experience Specialist (Hybrid)

New York City Bar Association; New York (NY); Hybride; USD 47 000 - 50 000; Plein temps

Avantages offerts par ce poste

Generous paid time off

Medical plans

Dental insurance

Vision insurance

401K with employer match

Life insurance

Commuter benefits program

Employee Assistance Program

Disability insurance

Free NYC Bar Association membership &

Résumé du poste

The New York City Bar Association is seeking a Customer Relations Representative & Membership Coordinator to act as the main conduit between members, customers, and prospects for membership benefits, CLE programs, events, and services. The role delivers prompt, courteous service and supports administrative and technical aspects of membership.

Responsibilities include data entry, event setup, and responsive support during programs and events, with a strong emphasis on accuracy and member

Qualifications

• Associates Degree or higher is required.
• Minimum 2 years of experience in a customer service environment or membership organization.
• Excellent interpersonal, communication, problem solving, and organizational skills are needed.
• Excellent computer skills with knowledge of Microsoft Office; experience with Freestone and/or iMIS/Nimble a plus.
• Excellent verbal and written skills are required.
• Must be a reliable, high-performer in a fast-paced environment.
• Must be able to maintain a flexible schedule.

Responsabilités

• Provide exceptional customer service while upselling membership, products and services.
• Handle high volume of customer service calls and emails in a professional manner.
• Identify and access customer’s needs to achieve satisfaction and build relationships.
• Attract potential members by proactively suggesting information about our benefits, services and products.
• Resolve online program technical issues by clarifying customer’s complaints and offering troubleshooting tips and solutions.
• Understand MCLE requirements and CLE policies.
• Provide support at programs and membership events as required.
• Ensure that all membership benefits’ content and website information is accurate.
• Generate attendance reports for membership events.
• Respond to membership inquiries.
• Maintain member records in iMIS and Nimble databases.
• Assist with creating and managing special membership submissions/applications, updating membership webpages and promotional materials.
• Prepare prospect lists, send prospect emails and follow-up with prospect calls.
• Accurate data entry of membership applications and registrations for events into IMIS and Nimble databases.
• Process E-Commerce transactions including the processing of credit cards, checks, auto draft, refunds and cancellations.
• Assist with the set up and configuration of membership events using multiple software applications and platforms.
• Other duties as needed.
• Provide administrative support as necessary including filing, photocopying and updating program materials.
• Generate name badges and materials for events.

Connaissances

Interpersonal skills

Communication

Problem solving

Organizational skills

Microsoft Office

Freestone

iMIS/Nimble

Verbal communication

Written communication

Formation

Associates Degree or higher

Outils

Freestone

iMIS/Nimble

Description du poste

The New York City Bar Association is seeking a Customer Relations Representative & Membership Coordinator to act as the main conduit between members, customers, and prospects for membership benefits, CLE programs, events, and services. The role delivers prompt, courteous service and supports administrative and technical aspects of membership.

Responsibilities include data entry, event setup, and responsive support during programs and events, with a strong emphasis on accuracy and member