Front Desk Coordinator- McKinley School Site

Boys & Girls Club Of Portage County Inc; Stevens Point (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Boys & Girls Club Of Portage County Inc is seeking a Front Desk Coordinator to serve as the front-of-house liaison and member relations representative. The role oversees check-in/out, safety, and brand portrayal while supporting volunteers and administrative tasks.

The position requires strong communication, organization, and the ability to work with children and families in a dynamic environment. Occasional driving and flexible hours may be needed.

Qualifications

• High school diploma or GED required.
• Experience working with children preferred.
• Ability to communicate effectively with Parents & Guardians.
• Professional demeanor in high-stress situations.
• Strong organizational and customer service skills.
• Ability to exercise independent judgement.
• Ability to use multiple software programs.
• Must pass a reference and background check.

Responsibilities

• Check-in and check-out procedures for visitors, staff, volunteers, and members.
• Open/close the building as needed with proper procedures.
• Respond to family/visitor concerns via the chain of command.
• Ensure front desk and entrance areas are safe, organized, and well-maintained.
• Coordinate volunteers and provide evaluation/feedback.
• Maintain Lost & Found and front desk cleanliness.
• Maintain an accurate database of Club members and memberships.
• Communicate needs for materials and supplies in advance.
• Handle phone calls professionally and promptly.
• Assist in member recruitment and participate in events as needed.
• May drive Club van and work irregular clubhouse hours.

Skills

Experience with children

Communication with Parents & Guardians

Professional demeanor

Organizational and customer service

Independent judgement

Reference and background check

Education

High school diploma or GED

Tools

Multiple software programs

Job description

Position Summary:The Front Desk Coordinator serves as the front-of-house staff and Club member relations liaison. They monitor the front entrance for both proper entry and exit of Club members, visitors, volunteers, and family members. The safety of Club members and the portrayal of Boys & Girls Club mission and vision are the primary responsibilities of this position.Responsibilities:• Ensure proper check-in and check-out procedures are followed for all visitors, staff, volunteers, Club members, etc.• May be required to close or open building using proper procedures• Respond promptly and appropriately to family/visitor concerns using proper chain of command• Must independently utilize available information and resources to ensure all CLub members safely enter and exit the building• Serve as a brand ambassador to all visitors• Create and maintain a healthy, safe, and organized front desk environment• Assist in the coordination of assigned volunteers and provide evaluation and feedback• Secure, maintain, and monitor materials, equipment, and resources belonging to the front desk/entrance area• Maintain cleanliness and upkeep of Lost & Found area and Front Desk• Read and answer emails promptly• Communication of needs for materials and supplies at least one week in advance• phone calls professionally and promptly• Maintain proper tracking of memberships• Maintain an accurate database of Club members• Communicate efficiently with Directors on any and all issues that may arise with members or their families• Ensure all forms, reports, and necessary administrative materials are accurate and up-to-date• May be required to drive Club van• Assist in member recruitment• Flexibility to work clubhouse hours as seasons and service needs change• May participate or assist in special programs/events/field trips• May be required to provide First Aid/CPR (will be trained)• Assist in or handle special assignments or other duties as deemed necessary or important by supervisionDisclaimer:The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.Qualifications:- High school diploma or GED required- Experience working with children preferred- Ability to communicate effectively with Parents & Guardians- Ability to maintain a professional demeanor in high-stress situations- Previous experience in a customer service or administrative role required- Exceptional organizational and customer service skills- Ability to exercise appropriate, independent judgement- Ability to use multiple software programs- Must pass a reference and background checkPhysical Requirements and Work Environment:- Sitting or standing for several hours at a time- Some lifting and moving of moderately sized objects- Some driving may be necessary- High noise levels may occur for extended periods of time