Member Engagement Representative

Ultipro; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Ultipro is hiring a Membership Representative to support the work of the Y, providing excellent service to members, guests, and program participants. You will conduct tours, sell memberships, and help connect people with programs and volunteers.

You will maintain lobby cleanliness and organization, respond to member needs, and handle administrative tasks at the membership desk with accuracy and attention to detail.

Qualifications

• Requires a minimum of a High School Diploma or GED.
• Prefer a minimum of 6 months customer service, sales, or related experience.
• Certifications required within the first week of hire: Redwoods Bloodborne Pathogens and Hazardous Communications.
• Certifications required within the first 60 days of hire: YMCA approved basic life saving skills (CPR, First Aid, AED, Emergency Oxygen).
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite.
• Must become proficient within 30 days in the use of ActiveNet.

Responsibilities

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in person and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor locker rooms as required.
• Provides administrative support to the membership desk: inputting new memberships, looking up accounts, inputting scholarship subsidies/3rd-party billing, updating accounts.
• Keeps informed of all branch activities & schedules to provide exceptional member service.
• Accepts donations and YPartners Campaign contributions, manages daily till and end-of-shift controls for audit.
• Performs other duties as assigned by supervisor.

Skills

Customer service

Sales

Interpersonal skills

Problem solving

Typing 45 wpm

Microsoft Office

ActiveNet

Education

High School Diploma or GED

Tools

ActiveNet

Microsoft Office Suite

Job description

This position supports the work of the Y, a leading nonprofit,charitable organizationcommitted to strengthening community through youth development,healthylivingand social responsibility.TheMembership Representativemaintainsa supportive, positive atmosphere that welcomes and respects all individuals.Responds to member and guest needs, promotesmembershipsand programs, andmaintainscleanliness and organization of the lobby area.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming:

we are open to all. We are a place where you can belong and become.

We are genuine:

we value you and embrace your individuality.

We are hopeful:

we believe in you and your potential to become a catalyst in the world.

We are nurturing:

we support you in your journey to develop your full potential.

We are determined:

above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Responds to the individual needsof the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.Maintains cleanliness and organization of the lobby area.
• Conductsinterviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops andmaintainspositive relationships with volunteersandmembersandhelps members connect with one another and the Y.
• Serves othersby intentionally welcoming, connecting, and supportingmembers,and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; maymonitorthe locker rooms asrequired.
• Provides administrative support to the membership deskby:accurately inputting new memberships,lookingup accounts and account information, inputtingscholarship-subsidies/3 rd -party billingand,enteringdata for adjustments to accounts as authorized.
• Keepsinformed of all branch activities & schedulesin order toprovide exceptional member service.
• Acceptsdonations and YPartners Campaign contributions, manages and balancesa dailytill, secures change for cash box, and process end of shift controls for review/audit.
• Perform other duties as assigned by supervisor.

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Engaging Community

QUALIFICATIONS:

• Requires a minimum of a High School Diploma or GED.
• Prefer a minimum of 6monthscustomer service, sales,or related experience.
• Certifications required within the first week of hire: RedwoodsBloodbornePathogens and Hazardous Communications.
• Certifications required within the first60daysof hire:YMCA approved basiclife savingskills such as CPR, First Aid, AED, and Emergency Oxygen.
• Excellent interpersonal andproblem solvingskills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be ableto wordprocess at 45 wpm and have working knowledge of Microsoft Office Suite.
• Must become proficient within30 daysinthe use ofActiveNet.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Work is performed in afar-paced office environment.
• While performing the duties of this job, the employeeis regularly required touse a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• Visual acuity isrequiredfor reading computer screens and/or documents and makingchanges asnecessary/required.
• This position requires analytical abilities and multitaskingin order toidentifyproblems and recommend solutions.
• Jobrequiresaccuracy and attention to detail, organizational, and time management skills, whilemaintaininghigh levelsof initiativeinorder towork within deadlines.
• Occasional stooping and bending with regular liftingof up to 20 pounds isrequired.
• Incumbentmust be able to stand forlong periodsof time, as well as be able to use keyboards, telephone keypads, and writing utensils.
• Usesbest practices anddemonstratesup-to-date knowledge and skills in technology.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.