Membership Associate - Towson (Orokawa)

Ymca Of Central Maryland, Inc.; Towson (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

YMCA of Central Maryland, Inc. seeks a Membership Associate to deliver exceptional customer service and support membership growth through outreach and sales. This role greets prospective and current members, creating a welcoming, member-focused environment under the Membership Director.

They will participate in outreach to local businesses and community partners to advance the center’s strategy while supporting front desk operations and accurate recordkeeping in the membership database.

Qualifications

• Minimum of 1 year of customer service and sales experience.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems.

Responsibilities

• Provides high-quality customer service to members, guests, and visitors.
• Promotes YMCA programs and membership offerings through in-person and phone interactions, tours, and follow-ups.
• Supports membership sales goals by participating in lead generation, tours, and onboarding.
• Conducts outreach to local businesses, schools, and community organizations.
• Makes accurate records in the membership database and handles member information.
• Supports front desk operations including check-ins and registrations.

Skills

Customer service

Sales experience

Interpersonal skills

Community outreach

Team environment

Flexible hours

Basic computer skills

Membership software

Job description

POSITION SUMMARY:

The Membership Associate is responsible for delivering exceptional customer service and supporting membership growth through active engagement, outreach, and sales. This role serves as the first point of contact for prospective and current members and plays a key role in creating a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach efforts to local businesses and community partners in support of the center’s membership strategy.

ESSENTIAL FUNCTIONS:

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Makes accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

YMCA COMPETENCIES (Leader):

Mission Advancement: Models and teaches the Y's values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets.

Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Experience with community outreach or partnership development preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

PHYSICAL DEMANDS:

• Must be able to stand for extended periods of time and move about the facility regularly.
• Must be able to lift up to 50 pounds as needed.
• Requires frequent bending, stretching, reaching, and walking.
• Must be able to engage with members at a front desk or on facility tours throughout a shift.
• May be required to assist in facility events or outreach activities, which may involve physical setup and interaction with the community.
• Will be exposed to cleaning products during routine tasks and is expected to assist in keeping the front desk area clean, organized, and presentable at all times.

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position. They may include a background check, drug test, driver’s license record, CPS, and/or Criminal Background check.

Additional driver’s license check, CPS, Criminal Background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position.