Membership Coordinator

Noble House Hotels & Resorts; Napa (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

PTO (10 days annual)

401K matching

Holiday pay

Birthday pay

Job summary

Napa Valley Wine Train, part of Noble House Hotels & Resorts, seeks a Membership Coordinator to lead the wine club team, ensure an outstanding member experience, and grow wine sales. This hybrid role spans service environments including retail/photo/cafe spaces and requires strong hospitality skills.

Two years in wine memberships or customer service, knowledge of wine, and club management systems are essential.

Qualifications

• 2 years’ experience in a wine membership or customer service role.
• Knowledge of wine and Direct to Consumer sales practices.
• Familiarity with wine club management systems (C7 a plus).
• Strong customer service and interpersonal skills; written and verbal.
• Ability to work evenings, weekends and holidays.
• Must have a valid CA driver's license and be 21 or older.

Responsibilities

• Lead the NVWT wine club team delivering exceptional member experience.
• Drive wine sales and wine club retention for long-term relationships.
• Hybrid role may also support retail/photo/cafe space as needed.

Skills

Wine membership experience

Customer service

Wine knowledge

Interpersonal skills

Written and verbal communication

Evenings/weekends/holidays

Physical stamina

Driver's license (CA)

21+ age requirement

Tools

Wine club management system

Job description

Job Type

Full-time

Description

Work in Paradise! Join the team of the Napa Valley Wine Train. This historically, luxury, and Iconic experience has been a staple in Napa's Wine Country for over 30 years. As a Membership Coordinator you get to be a part of this iconic history.

Our Culture | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the company we are lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

About Napa Valley Wine Train

has an array of enticing (and delicious) adventures, there is always something new to try on the Napa Valley Wine Train.

A day in the life

As a Membership coordinator, you are responsible for the NVWT wine club team delivering exceptional member experience, driving both wine sales and wine club retention, resulting in long-term relationships. This is a hybrid role which will also work in the retail/photo/cafe space as needed.

Requirements

• 2 years’ experience in a wine membership and/or customer service position.
• Knowledge of wine and (Direct to Consumer) sales practices.
• Working knowledge of wine club management systems; C7 a plus.
• Familiarity with basic compliance guidelines.
• Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
• Excellent written and oral communication skills.
• Ability to handle customer service complaints and find effective resolutions.
• Ability to work evenings, weekends, and holidays.
• Able to lift and carry 50lbs for short periods.
• Must have a valid CA driver's license.
• Must be 21 years of age

Salary Range

Salary range: $25 - $28 per hour

Offer & Benefits

In return, our Membership coordinators are rewarded with affordable health benefits, 10 days of accrued PTO annually, matching 401K, Holiday pay, associate birthday pay and the opportunity to work in paradise as a part of a great team in a place where you can be proud. We offer a flexible schedule to fit our mutual needs; please expect some weekend and evening shifts.

Inclusivity Statement

At Napa Valley Wine Train, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Salary Description

$25-$28

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.