Retail Associate – Photography & Guest Experience (Seasonal)

Noble House Hotels & Resorts; Napa (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

Noble House Hotels & Resorts is hiring a Retail Associate for the Napa Valley Wine Train, a seasonal role blending hospitality, photography, and retail in a luxury setting.

You will greet guests, take photos, handle printing orders, and drive wine and merchandise sales while delivering memorable guest experiences. Weekend availability and a vibrant, fast-paced environment are part of the role.

Qualifications

• Strong customer service and communication skills.
• Photography experience preferred, including guest photos and processing.

Responsibilities

• Photograph guests and capture memorable moments during their Wine Train visit.
• Operate digital photo printing equipment and process photo orders.
• Drive wine and merchandise sales with exceptional guest service.
• Provide friendly, professional guest service and assist at retail and photo stations.
• Process sales transactions using a POS system and follow cash-handling procedures.

Skills

Customer service

Photography

POS systems

Retail sales

Communication skills

Tools

POS systems

Job description

Job Type

Full-time, Part-time

Description

Work in Paradise! Join the team at the Napa Valley Wine Train, an iconic luxury experience that has been a staple of Napa Valley wine country for over 30 years. As a Wine Sales Associate, you’ll play an important role in creating memorable experiences for our guests while becoming part of our rich history of hospitality.

This is a seasonal, Part time or full-time opportunity ideal for someone who enjoys working with people, with retail experience, has a passion for photography, and thrives in a fast-paced, guest-focused environment.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction, and soul.” Our properties are anything but one-size-fits-all, and neither are our team members. What makes us special is the individuality, creativity, and passion each person brings to the team.

We believe in genuine hospitality, having fun, and creating meaningful experiences for our guests and colleagues. At the Napa Valley Wine Train, your personality, enthusiasm, and attention to detail help bring our unique guest experience to life.

A DAY IN THE LIFE

As a Retail Associate, you’ll be on the front lines of delivering exceptional guest service. From welcoming guests in our station’s retail lobby to assisting them before they board our lunch, dinner, and legacy, and Santa train experiences, you’ll help create a memorable start and finish to their visit.

Photography is an important part of this role.

You’ll capture special moments for our guests, operate digital photo printing equipment, and process photo orders, helping visitors take home a lasting memory of their Wine Train experience.

You’ll also work across our wine and gift shop, coffee station, and photo station, combining retail sales, photography, and hospitality in a dynamic environment. We’re looking for someone who is outgoing, energetic, professional, and comfortable balancing multiple responsibilities throughout the day.

Requirements

YOU OWN THIS IF YOU HAVE…

• Must be at least 18 years of age.
• Availability to work weekends is required.
• Strong customer service and communication skills.
• Photography experience is strongly preferred, including taking guest photos, processing images, and working confidently with digital cameras or photography equipment.
• A friendly, professional demeanor and a passion for creating memorable guest experiences.
• The ability to work in a fast-paced environment while managing multiple tasks.
• Availability to work a seasonal: part-time or full-time schedule during the operating season.

Preferred Qualifications

• Photography, photo sales, or photo printing experience.
• Retail sales and customer service experience.
• Familiarity with POS systems and retail operations.
• Some wine knowledge and the ability to make recommendations.
• Experience operating digital photo printers or processing photo orders.
• Coffee, beverage service, or hospitality experience.

Key Responsibilities

Photography & Guest Memories

• Photograph guests and capture memorable moments during their Wine Train visit.
• Provide a friendly, professional, and enjoyable photography experience.
• Operate digital photo printing equipment and process photo orders accurately.
• Assist guests with photo selections and purchases.
• Maintain photo equipment, organize supplies, and restock printing materials as needed.

Retail Sales & Guest Service

• Drive wine and merchandise sales through exceptional customer service.
• Engage with guests in a friendly, knowledgeable, and professional manner.
• Process sales transactions accurately using a POS system.
• Follow established cash-handling and transaction procedures.
• Price, ticket, stock, and replenish merchandise and displays.

Coffee & Wine Service

• Prepare and serve beverages while operating the coffee and wine bar station.
• Maintain clean, organized, and well-stocked work areas.
• Support team members across retail, photography, and beverage service as business needs require.

Physical Requirements

• Ability to lift 25–50 pounds on a regular basis.
• Ability to stand and/or sit for extended periods.
• Ability to remain at a POS or photo station for prolonged periods.
• Ability to stand, walk, and move throughout the shift.
• Ability to operate photography and digital printing equipment.

Compensation

$19.00–$24.00 per hour (gratuity included)

SCHEDULE & SEASONAL EMPLOYMENT

This is a seasonal position. Candidates should be prepared to work weekends, holidays, and evenings. Scheduling will reflect operational needs and guest volume throughout the season.

We’re looking for team members who are excited to contribute throughout the busy season, support their colleagues, and deliver an exceptional experience to every guest.

At the Napa Valley Wine Train, we take pride in supporting initiatives that promote Diversity, Equity, Inclusion, and Accessibility. We welcome a variety of thoughts, perspectives, and expressions and encourage every team member to contribute to our shared success.

Noble House Hotels & Resorts is proud to foster an inclusive environment where everyone can show up as their authentic selves and thrive as part of the team. We are an equal opportunity employer and do not discriminate based on race, color, disability, gender or sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a workplace where individuals can succeed based on their qualifications, experience, abilities, and job performance.

Salary Description

$19.00–$24.00

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.