Member Experience Concierge

EōS Fitness; Ogden (UT); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Free gym membership for you and one+1

Daily Pay

401(k) + Company matching

Group Health, dental, vision

Sophia Learning education options

Job summary

EōS Fitness is seeking a Service Associate to welcome members, answer inquiries, and handle front-desk duties in a fast-paced gym environment. You will check-in members, process payments, and help maintain a clean, organized front desk while adhering to safety protocols.

Ideal candidates have customer-service experience, an interest in fitness, strong interpersonal skills, and the ability to multitask in a dynamic setting. Evening, weekend, and holiday availability is required.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Embraces Core Values of the company.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols to ensure well-being of all gym members and staff.
• Monitor and manage inventory for coolers, beverages, and bar items, and track sales.
• Support a clean and well-maintained facility by gym walks, trash pickup, restocking, and locker room checks.

Skills

Customer service

Front desk

Interpersonal skills

Multitasking

MS Office

Gym management software

Organizational skills

Problem solving

Evenings/weekends/holidays

Job description

EōS Fitness is seeking a Service Associate to welcome members, answer inquiries, and handle front-desk duties in a fast-paced gym environment. You will check-in members, process payments, and help maintain a clean, organized front desk while adhering to safety protocols.

Ideal candidates have customer-service experience, an interest in fitness, strong interpersonal skills, and the ability to multitask in a dynamic setting. Evening, weekend, and holiday availability is required.