Membership Concierge/Beach Greeter

Noble-House-Hotels-; Naples (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

LaPlaya Beach Resort & Club in Naples, FL is seeking an upbeat, detail-oriented part-time Greeter/Concierge at our private Beach Club to set the welcoming tone for member visits.

Greet guests by name, assist with member cards, dining reservations, and events; maintain a clean host stand; coordinate seating during busy hours; handle inquiries with professionalism; uphold hospitality standards at all times.

Qualifications

• Guest relations experience.
• Customer service experience.
• Experience as a Concierge or similar role is preferred.
• Microsoft Office skills.
• On the job training.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

Responsibilities

• Greet guests by name with enthusiasm and genuine friendliness as they arrive, making them feel valued from the moment they walk through the door
• Assist with Member Cards, Membership Rosters and Dining Reservations, and all member programs and events.
• Maintain a clean and organized host stand, providing guests with menus, answering questions about the menu or restaurant policies
• Coordinate with leadership to ensure timely seating and smooth flow of service during busy hours
• Handle guest inquiries over the phone with professionalism and courtesy, providing accurate information about wait times or reservations
• Uphold hospitality standards by demonstrating excellent communication skills, phone etiquette, and guest relations at all times

Skills

Guest relations

Customer service

Concierge experience

English communication

Microsoft Office

Tools

Microsoft Office

Job description

Description

WORK in PARADISE: Ranked #5 of the Best Hotels & Resorts in Florida and the only Naples Resort in the Top 20. LaPlaya Beach Resort & Club, located directly on the beautiful Gulf of Mexico, offers excellent career opportunities to caring hospitality professionals who provide the finest services .

Job Summary: LaPlaya is seeking an upbeat, detail-oriented person, to be a welcoming part-time Greeter/Conceirge in our private Beach Club. In this role, you will set the tone from the start, for the member's visits to LaPlaya.

Responsibilities

• Greet guests by name with enthusiasm and genuine friendliness as they arrive, making them feel valued from the moment they walk through the door
• Asist with Member Cards, Membership Rosters and Dining Reservations, and all member programs and events.
• Maintain a clean and organized host stand, providing guests with menus, answering questions about the menu or restaurant policies
• Coordinate with leadership to ensure timely seating and smooth flow of service during busy hours
• Handle guest inquiries over the phone with professionalism and courtesy, providing accurate information about wait times or reservations
• Uphold hospitality standards by demonstrating excellent communication skills, phone etiquette, and guest relations at all times

Requirements

• Guest relations experience
• Customer service experience
• Experience as a Concierge or similar role is preferred
• Microsoft Office skills
• On the job training
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding

Physical Demands:

• Must be able to walk, stand for prolonged periods of time
• Must be able to work outside in extreme heat
• Ability to work at a desk on a computer

Other Demands:

• Ability to communicate effectively in English with the members, guests and colleagues
• Impeccable work ethic and excellent organizational, time management, and communication skills
• Attention to detail
• Able to work independently with flexible hours and follow directives from leadership
• Maintain a work environment that is clean and presents a professional image