Membership & Community Engagement Specialist

The LAB - Learn Adapt Build; Arizona; Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

The LAB - Learn Adapt Build is seeking a part-time Membership Manager to greet and support families, manage inquiries, book trials and memberships, and drive community growth. The role emphasizes front-desk presence, event support, and proactive engagement with parents to convert leads into long-term memberships.

Ideal candidates bring customer service or sales experience with families, strong organizational skills, and a positive, uplifting energy for a fast-paced youth program environment.

Qualifikationen

• Minimum age: 18 years old preferred
• Experience in customer service, sales, or front desk roles preferred
• Experience working with families or youth programs is a plus
• Comfortable communicating with parents in person and over the phone
• Ability to stay organized in a fast-paced environment

Aufgaben

• Lead Communications & Outreach: Respond quickly to new inquiries from paid ads, website forms, and phone calls
• Contact leads through calls, texts, and emails to schedule trials or appointments
• Follow up with missed trials, past leads, and party guests
• Log notes and communication in the system so no lead falls through the cracks
• Trial Booking & Sales: Convert interested families into scheduled trials or appointments
• Confidently communicate program benefits and answer parent questions
• Guide families through membership options and clearly explain policies
• Follow up after trials to support enrollment decisions
• Membership Conversion: Help families move from trial classes into full memberships
• Handle objections with confidence and clarity
• Ensure families understand next steps and feel excited about joining
• Party Sales & Guest Follow-Up: Respond to birthday party inquiries and help families book celebrations
• Confirm party details and offer upgrades when appropriate
• Follow up with party guests to invite them to trials or programs
• Parent Engagement & Front Desk Presence: Maintain a welcoming front desk presence throughout your shift
• Engage parents in the lobby and build relationships with families
• Share information about upcoming camps, events, and promotions
• Answer questions and help parents feel confident in the program
• Member Retention & Community Building: Support retention by checking in with families and addressing concerns
• Offer solutions such as freezes or schedule changes when needed
• Assist with community events and member experiences that build loyalty
• Front Desk Operations: Process waivers, payments, scheduling, and POS transactions accurately
• Keep detailed notes in the system about member interactions
• Maintain organization and professionalism at the front desk
• Facility Presentation: Keep the front desk and lobby clean, organized, and welcoming
• Maintain waiver stations, retail displays, and guest-facing areas
• Help ensure the facility is always ready to welcome families

Kenntnisse

Communication

Sales

Organization

Customer service

Family engagement

Jobbeschreibung

The LAB - Learn Adapt Build is seeking a part-time Membership Manager to greet and support families, manage inquiries, book trials and memberships, and drive community growth. The role emphasizes front-desk presence, event support, and proactive engagement with parents to convert leads into long-term memberships.

Ideal candidates bring customer service or sales experience with families, strong organizational skills, and a positive, uplifting energy for a fast-paced youth program environment.