Membership Assistant

Boston Bar Association; Boston (MA); On-site; USD 33,000 - 55,000; Full time

Job summary

The Boston Bar Association is seeking a Membership Assistant to welcome members and donors, provide front-desk coverage, and support administrative tasks across the organization. You’ll help with membership benefits, dues, renewals, and event registrations while maintaining accurate records in Salesforce.

This entry-level role emphasizes customer service, data integrity, and collaborative teamwork in a professional office setting on-site with hybrid Fridays.

Qualifications

• 0 - 2 years' experience in a professional office, membership, or customer service setting.
• Exceptional customer service skills, both on the phone and in person.
• Proficiency with Microsoft Office Suite; experience with Salesforce or a similar CRM a plus.
• Strong attention to detail and the ability to manage multiple priorities and member/donor inquiries effectively.
• Reliable, organized, and a collaborative team player.

Responsibilities

• Provide regular front-desk coverage, greeting and welcoming members and guests, and directing incoming phone calls and visitors.
• Serve as a first point of contact for members and donors via phone and email, providing support on membership benefits, dues, renewals, and event registration.
• Process new member applications, renewals, and related membership database updates.
• Maintain accurate and up-to-date member records in Salesforce, including regular data entry, database clean-up, and reporting as needed.
• Respond to member inquiries, research, and resolve discrepancies as needed.
• Support event logistics, including room set-up, coordination with caterers, check-in, nametags, audiovisual setup, and post-event breakdown.
• Provide other administrative and program support as requested.

Skills

Customer service

Communication

Attention to detail

Teamwork

Tools

Salesforce

Microsoft Office Suite

Job description

Schedule: Full-Time, average 35 hours per week (onsite with hybrid flexibility on Fridays)

Reports To: Director of Membership

Salary: $55,000 annually

POSITION OVERVIEW

The Membership Assistant plays a vital role in supporting BBA members and BBF donors and serves as a welcoming first point of contact for the organization. This entry-level role provides regular front-desk coverage, greeting and assisting members and guests, alongside administrative support across the BBA and BBF, with a focus on database updates, new member and renewal processing.

CORE RESPONSIBILITIES

• Provide regular front-desk coverage, greeting and welcoming members and guests, and directing incoming phone calls and visitors.
• Serve as a first point of contact for members and donors via phone and email, providing support on membership benefits, dues, renewals, and event registration.
• Process new member applications, renewals, and related membership database updates.
• Maintain accurate and up-to-date member records in Salesforce, including regular data entry, database clean-up, and reporting as needed.
• Respond to member inquiries, research, and resolve discrepancies as needed.
• Support event logistics, including room set-up, coordination with caterers, check-in, nametags, audiovisual setup, and post-event breakdown.
• Provide other administrative and program support as requested.

QUALIFICATIONS

Required

• 0 - 2 years' experience in a professional office, membership, or customer service setting.
• Exceptional customer service skills, both on the phone and in person.
• Proficiency with Microsoft Office Suite; experience with Salesforce or a similar CRM a plus.
• Strong attention to detail and the ability to manage multiple priorities and member/donor inquiries effectively.
• Reliable, organized, and a collaborative team player.