Membership Analyst

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Costa Mesa, CA is seeking a Membership Operations Analyst who will work across teams to support initiation, design, testing and implementation of membership system changes and enhancements.

You will ensure performance and testing meet standards, develop test plans, execute test cases, document results, and help build reports and automation tools. The role emphasizes collaboration with business and technical stakeholders and a focus on continuous improvement.

Qualifications

• Minimum 2 years in business operations, administration, or business information systems.
• Strong written and verbal communication across all levels.
• Excellent problem-solving and critical thinking in fast-paced environments.
• Proficiency with Outlook, Word and Excel.
• Knowledge of Microsoft Access, SQL and Tableau preferred.
• UAT experience preferred.
• Membership operations experience preferred.

Responsibilities

• Support initiation, design, testing and implementation of membership system changes and enhancements.
• Ensure membership system performance and testing meets organizational standards.
• Develop detailed test plans and execute test cases; document results and raise issues.
• Identify best practices, policies, procedures and programs for Membership Department and employees.
• Develop, maintain and enhance reports and reporting tools.
• Design and integrate continuous improvement components, including automation tools.

Skills

Communication skills

Problem-solving

Team collaboration

Fast-paced adaptability

Tools

Microsoft Office

Microsoft Access

SQL

Tableau

Job description

This position works across different teams and departments, fostering strong collaboration between technical and business stakeholders. You will support initiation, design, testing and implementation of membership system changes and enhancements.

What You’ll Do:

• You will ensure that Membership system performance and testing meets organizational standards resulting in quality products that meet end-user requirements.
• You will assist in developing detailed test plans and be responsible for related test phase tasks.
• You’ll execute test cases, document test results, and elevate issues as needed.
• You will identify Membership best practices, policies, procedures and programs for Membership Department as well as for all Auto Club Enterprise employee.
• Develop, maintain and enhance various reports and reporting tools.
• You’ll recognize, design and integrate continuous improvement components to meet redesign needs, including supporting development of automation tools.

What You’ll Need:

• To thrive in this role you will have a minimum of 2 years’ experience in business operations, business administration, or business information systems.
• Strong communication skills, both written and verbal, to effectively interact with teams across all levels.
• Excellent problem-solving skills and the ability to think critically in fast-paced environments.
• Proficiency with Microsoft Office software products, including Outlook, Word and Excel required.
• Knowledge of Microsoft Access, SQL, Tableau preferred.
• User Acceptance Testing (UAT) experience preferred.
• Auto Club Enterprise Membership operations experience preferred.

The starting pay range for this position is:
$64,500.00 - $86,100.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).